Front House Floor Manager - Premium Restaurant Bryn

Lumina Personnel; Gauteng; On-site; ZAR 201,000 - 223,000; Full time

Job summary

Lumina Personnel is seeking a Senior Front House Floor Manager for a premier fine dining restaurant in the Northern Suburbs of Johannesburg. The role focuses on delivering exceptional guest experiences through strong leadership of the FOH team, reservations management, and flawless service flow.

Salary is negotiable, R18,000 – R20,000 per month, with potential for growth in a luxury setting. The ideal candidate holds a Bachelor's degree in hospitality management and has 5-7+ years FOH management

Qualifications

• Bachelor's degree in hospitality management or related field (preferred).
• 5-7+ years of front-of-house management experience, incl. 2-3 years in a senior role at a luxury setting.
• Proficiency with restaurant management software and POS systems.

Responsibilities

• Lead and motivate the front-of-house team, overseeing hiring, training and performance management.
• Ensure adherence to service standards and fine dining etiquette while enhancing guest experiences.
• Manage reservations, seating arrangements, and service flow with strong organizational skills.
• Handle guest complaints professionally, maintaining excellent communication and relations.
• Coordinate special events and private dining experiences with attention to detail and planning.
• Monitor budgeting and revenue tracking while controlling expenses.
• Ensure compliance with health and safety regulations in front-of-house operations.

Skills

Leadership

Team management

Customer service

Communication

Budgeting & finance

POS familiarity

Education

Bachelor's degree in hospitality management

Tools

POS systems

Restaurant management software

Job description

Job Opportunity: Front House Floor Manager

Hospitality - Fine Dining
Location: Northern Suburbs, Johannesburg
Salary: R18,000 – R20,000 (negotiable)

Join our premier restaurant as a Senior Front House Floor Manager, where you'll be integral in delivering exceptional guest experiences in a Fine Dining hospitality setting.

Key Responsibilities:

• Lead and motivate the front-of-house team, overseeing hiring, training, and performance management.
• Ensure adherence to service standards and fine dining etiquette while enhancing guest experiences.
• Manage reservations, seating arrangements, and service flow with strong organizational skills.
• Handle guest complaints professionally, maintaining exceptional communication and interpersonal relations.
• Coordinate special events and private dining experiences with attention to detail and planning skills.
• Monitor financial performance, including budgeting and revenue tracking, while controlling expenses.
• Ensure compliance with health and safety regulations in front-of-house operations.

Minimum Requirements:

• Bachelor’s degree in hospitality management, business administration, or a related field (preferred).
• 5-7+ years of front-of-house management experience, including 2-3 years in a senior role at a high-end restaurant or luxury setting.
• Proficiency in restaurant management software and point-of-sale (POS) systems.

If you're a passionate hospitality leader ready to create memorable experiences, and join our esteemed team!