Receptionist

BCE FoodService Equipment; Roodepoort; On-site; ZAR 100,000 - 167,000; Full time

Job summary

BCE FoodService Equipment in Roodepoort is seeking a professional Receptionist to be the welcoming first point of contact for visitors, customers, suppliers and employees.

You will manage the reception area, handle incoming calls and inquiries, maintain security, and support day-to-day office administration, including documenting actions and communicating needs across teams. The role requires a personable tone and the ability to manage expectations for a smooth operation.

Qualifications

• Direct work experience in a similar capacity is preferred.
• Ability to manage customer expectations and provide quality service.

Responsibilities

• Greet, welcome, and direct visitors to appropriate personnel and departments.
• Notify company personnel of visitor arrivals and answer inquiries.
• Direct visitors by maintaining directories and restricting access as needed.
• Maintain reception area security by following procedures and issuing visitor badges.
• Operate the telephone system and handle incoming calls and inquiries.
• Keep the reception area clean and organized, and support general office administration.
• Document actions and communicate ongoing needs to teams as they arise.
• Contribute to team efforts and complete related tasks as required.

Job description

The Receptionist is responsible for providing a professional and welcoming first point of contact for visitors, customers, suppliers, and employees. The role is responsible for managing the reception area, handling incoming calls and enquiries, maintaining office security and supporting the smooth day-to-day administration of the office. Key duties and responsibilities will include, but will not be limited to:

• Serves visitors by greeting, welcoming, and directing them appropriately.
• Notifies company personnel of visitor arrival.
• Informs visitors by answering or referring to inquiries.
• Directs visitors by maintaining employee and department directories.
• Maintains security by following procedures, monitoring logbook, and issuing visitor badges.
• Operates telecommunication system by following manufacturer's instructions for house phone and console operation.
• Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
• Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Contributes to team effort by accomplishing related results as needed.
• Direct work experience in a similar capacity in the same or similar industries.
• Ability to manage customer's expectations and excel in the provision of service.