Resort Reception – Dikhololo

The Beekman Group; Brits; On-site; ZAR 134,000 - 201,000; Full time

Job summary

The Beekman Group in Brits, North West seeks a friendly Receptionist to welcome guests, handle check-ins/check-outs and answer inquiries. You will assist with reservations, telephone duties and basic office administration, ensuring smooth guest experiences.

Requirements include prior reception experience, strong communication, a good knowledge of Excel/Word and cash handling skills. Shift work, weekends and public holidays are included as part of normal hours.

Qualifications

• Previous Reception experience in Hospitality/Service industry.
• Excellent understanding of Hospitality Operations.
• Computer literacy incl. Excel & Word; knowledge of Hospitality Property Management and/or billing systems.

Responsibilities

• Welcoming resort visitors and checking in and out of guests
• Handling guest queries, requests and complaints and management of guest relations
• Management of guest accounts including the handling of income & payments of all types, including cash
• General office administration, telephone, reservations, reception
• Communication and liaison with external, associated parties
• Interaction & liaison with all departments and areas including outsourced functions

Skills

Reception experience

MS Excel/Word

Interpersonal skills

Cash handling

Hospitality operations

Tools

Billing systems

Job description

Brits – North West – South Africa

Key Performance Areas:

• Welcoming resort visitors and checking in and out of guests
• Handling guest queries, requests and complaints and management of guest relations
• Management of guest accounts including the handling of income & payments of all types, including cash
• General office administration, telephone, reservations, reception
• Communication and liaison with external, associated parties
• Interaction & liaison with all departments and areas including outsourced functions

Minimum Qualifications And Experience

• Previous Reception experience in the Hospitality / Service industry
• Excellent understanding of all aspects of Hospitality Operations
• Computer literacy skills including: Excel & Word and a knowledge of Hospitality Property Management and or billing systems
• Excellent administration and interpersonal skills
• Basic financial management skills including the ability to handle billing and payments including cash transactions

Key Competencies And Personal Attributes

• Desire and ability to work in a service industry
• Ability to work under pressure and without supervision
• Attention to detail
• Proven communication skills
• Ability to work normal hospitality hours including shifts, overtime, standby shifts, working on week-ends and public holidays
• Valid drivers licence will be an advantage.

South Africa's leading corporate player in the development and management of property and the leisure sector, currently has the following opportunity at Dikhololo in Brits. In accordance with the Employment Equity Plan of the Group, preference shall be given, but not limited to, candidates from the designated groups.

Ref# 28/08