Front Counter Clerk (Cape Town)

Mustek Limited; Wes-Kaap; On-site; ZAR 150,000 - 190,000; Full time

Job summary

Mustek Limited is seeking a polite and organized courier front counter and administrative assistant to greet customers, answer questions, and maintain professional attitude under pressure. You will interact with staff, resolve issues, handle mail and communications, and ensure accurate records.

Responsibilities include responding to inquiries, distributing mail, monitoring supplies, and complying with ISO and legal requirements.

Qualifications

• Matric is required.
• A+ or technical qualification is an advantage.
• 1 year administrative/reception experience.

Responsibilities

• Review work to ensure accuracy and high quality customer service.
• Respond to customer inquiries and resolve problems.
• Provide accurate, friendly service and interact with other departments to resolve issues.
• Receive letters, packages and distribute them.
• Prepare outgoing mail by drafting correspondence and securing parcels.
• Check, sort and forward emails.
• Monitor office supplies and place orders when necessary.
• Keep updated records and files.

Skills

Basic admin processes

Facility layout knowledge

Communication skills

People skills

Education

Matric

A+ or technical qualification

Job description

Job Purpose:

Providing excellent customer service, to greet customers and answer their questions in a friendly, conversational manner. Communicate effectively with other members of staff and maintain a professional attitude even in the face of challenges, such as an irate client. Strive to provide customers with the best experience possible and work to solve problems quickly.

Responsibilities:

Courier Front Counter Service

• Review work as necessary to ensure accuracy, conformance to policies and procedures, and a high quality of customer service.
• Respond to customer inquiries and resolve any problems that may occur.
• Provide accurate and friendly service to customers and interact with other departments as necessary to resolve customer problems.
• Receive letters, packages etc. and distribute them.
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort and forward emails.
• Monitor office supplies and place orders when necessary.
• Keep updated records and files.

ISO and Legal Compliance

• Comply to all quality, information security, legislative and company policy requirements.

Qualifications and Experience

• Matric
• A+ or technical qualification an advantage
• 1 year administrative/reception experience

Skills and Knowledge:

• Basic knowledge of general administrative processes
• Good knowledge of facility layout
• Good communication
• Good people skills