Front of House Assistant

Merand Recruitment; Somerset West; On-site; ZAR 100,000 - 145,000; Full time

Job summary

Merand Recruitment is seeking a friendly and professional receptionist/administrator to join our team. You will welcome customers, handle calls, emails, and bookings, and assist with general admin tasks to ensure smooth daily operations.

The role requires Grade 12, fluency in English and Afrikaans, and strong organisational skills. Training will be provided. Office-based position with Tuesday to Sunday hours in a fast-paced environment.

Qualifications

• Grade 12 / Matric required.
• Fluent in English and Afrikaans, both written and verbal.
• Experience in administration or reception is advantageous.
• Strong communication and telephone etiquette.
• Excellent organisational and time-management skills.
• Calm, resilient and confident in a fast-paced environment.
• Friendly, confident and customer-focused personality.
• Full training will be provided for the right candidate.

Responsibilities

• Welcome and assist customers and visitors in a friendly and professional manner.
• Manage incoming telephone calls and general reception duties.
• Monitor and respond to emails and booking enquiries.
• Manage appointments and coordinate daily bookings.
• Assist with general administrative duties.
• Ensure bookings and customer information are handled accurately.
• Provide a professional and positive customer experience.
• Support the team with day-to-day operational requirements.

Skills

Communication

Telephone etiquette

Customer service

English

Afrikaans

Time management

Organisational skills

Education

Grade 12 / Matric

Job description

KEY RESPONSIBILITIES:

• Welcome and assist customers and visitors in a friendly and professional manner
• Manage incoming telephone calls and general reception duties
• Monitor and respond to emails and booking enquiries
• Manage appointments and coordinate daily bookings
• Assist with general administrative duties
• Ensure bookings and customer information are handled accurately
• Provide a professional and positive customer experience
• Support the team with day-to-day operational requirements

REQUIREMENTS :

• Grade 12 / Matric certificate
• Fluent in English and Afrikaans, both written and verbal
• Previous administration or reception experience will be advantageous
• Strong communication and telephone etiquette
• Excellent organisational and time-management skills
• Calm, resilient and able to work confidently in a fast-paced environment
• Friendly, confident and customer-focused personality
• Professional and well-presented
• Ability to manage multiple tasks effectively
• Full training will be provided for the right candidate

WORKING HOURS :

Operating Hours: Tuesday to Sunday

*ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED*