Foh Guest Experience Manager | Luxury Lodge | Hoedspruit, Mp L Lb

HotelJobs; Hoedspruit; On-site; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Live-in accommodation

Salary commensurate with experience

Job summary

Kendrick Recruitment seeks an experienced Front of House Guest Experience Manager for a luxury lodge in Hoedspruit, Mpumalanga. This live-in role focuses on exceptional guest experiences, leading a guest-focused team, and ensuring every stay exceeds expectations.

Key duties include overseeing Front of House operations, managing guest journeys, check-ins/outs, and maintaining luxury standards while coordinating with housekeeping and culinary teams.

Qualifications

• Experience in Front of House or guest relations in luxury lodges.
• Proven ability to deliver exceptional guest service and manage expectations.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Strong administrative and organisational skills.

Responsibilities

• Oversee all Front of House operations and guest experience functions.
• Ensure seamless guest journey from reservation through departure.
• Welcome and engage with guests, delivering exceptional service.
• Manage guest check-ins, check-outs, room allocations and special requests.
• Handle feedback and complaints professionally and proactively.
• Lead, train and motivate Front of House team to maintain high standards.
• Maintain accurate guest profiles and ensure data accuracy.
• Coordinate with housekeeping, kitchen, guiding and maintenance teams.

Skills

Guest service

Leadership

Communication

Administrative skills

Microsoft Office

Education

Hospitality management qualification

Tools

Reservation systems

MS Office

Job description

Front of House Guest Experience Manager | Luxury Lodge | Hoedspruit, Mpumalanga

Kendrick Recruitment is seeking an experienced and passionate Front of House Guest Experience Manager to join a luxury lodge in Hoedspruit, Mpumalanga. This live-in opportunity is perfect for a hospitality professional who thrives on creating exceptional guest experiences, leading a guest-focused team, and ensuring every aspect of a guest's stay exceeds expectations.

Package & Benefits

• Salary: Depending on Experience
• Location: Hoedspruit, Mpumalanga
• Live-in Position

Key Responsibilities

• Oversee all Front of House operations and guest experience functions
• Ensure a seamless guest journey from reservation stage through to departure
• Welcome and engage with guests, ensuring exceptional levels of service throughout their stay
• Manage guest check-ins, check-outs, room allocations, and special requests
• Handle guest feedback, concerns, and complaints in a professional and proactive manner
• Lead, train, and motivate the Front of House team to maintain high service standards
• Maintain accurate guest profiles and ensure all guest information is captured correctly
• Coordinate with housekeeping, kitchen, guiding, and maintenance teams to deliver a seamless guest experience
• Monitor lodge presentation and guest areas to ensure luxury standards are maintained
• Assist with reservations, administration, reporting, and operational planning where required
• Develop and maintain strong relationships with guests, agents, and stakeholders
• Ensure lodge standards, policies, and procedures are consistently upheld

Minimum Requirements

• Previous Front of House, Guest Relations, or Hospitality Management experience within a luxury lodge or hospitality environment
• Proven ability to deliver exceptional guest service and manage guest expectations
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Strong administrative and organisational skills
• Computer literacy, including Microsoft Office and reservation systems
• Professional presentation and attention to detail
• Ability to remain calm and solutions-focused under pressure
• Passion for hospitality, tourism, and guest satisfaction
• Valid driver's licence advantageous

Ideal Candidate A polished, energetic, and service-driven hospitality professional with a passion for creating memorable guest experiences. The successful candidate will be a natural leader who understands luxury hospitality, thrives in a guest-facing environment, and is committed to ensuring every guest enjoys an unforgettable stay.