General Manager

Kendrick Recruitment; Hoedspruit; On-site; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Live-in accommodation

Job summary

Kendrick Recruitment is seeking an experienced General Manager for a luxury lodge in Hoedspruit, Mpumalanga. This live-in role requires strong leadership, guest service excellence and robust operational oversight.

The ideal candidate will have proven GM experience in luxury hospitality, exceptional communication skills, and the ability to drive financial and service standards in a remote lodge setting.

Qualifications

• Previous General Manager or senior lodge management experience in a luxury hospitality environment.
• Strong operational and people-management skills.
• Excellent communication and interpersonal abilities.
• Hands-on approach with strong attention to detail.
• Proven ability to lead and motivate a diverse hospitality team.

Responsibilities

• Oversee day-to-day operations of the luxury lodge.
• Lead and manage lodge team to maintain high performance.
• Uphold exceptional guest service throughout the guest journey.
• Ensure delivery of premium luxury hospitality standards.
• Manage budgets, stock control and cost management.
• Oversee staff scheduling, training and performance.

Skills

Leadership

Guest relations

Operations management

Budgeting

Staff development

Communication

Education

Hospitality management degree

Job description

General Manager | Luxury Lodge | Hoedspruit, Mpumalanga

Kendrick Recruitment is seeking an experienced and highly motivated General Manager to join a prestigious luxury lodge in Hoedspruit, Mpumalanga. This is an exciting live-in opportunity for a hospitality professional with strong leadership, operational and guest service experience.

Key Responsibilities:

• Oversee the overall day-to-day operations of the luxury lodge.
• Lead, motivate and manage the lodge team, ensuring high levels of performance and professionalism.
• Maintain exceptional guest service standards throughout the guest journey.
• Ensure the lodge consistently delivers a high-quality luxury hospitality experience.
• Manage operational budgets, stock control and cost management.
• Oversee staff scheduling, training, development and performance.
• Maintain strong relationships with guests, suppliers and service providers.
• Ensure lodge facilities and standards are consistently maintained.
• Monitor and uphold health, safety and operational procedures.
• Assist with resolving guest queries and ensuring guest satisfaction.
• Drive operational efficiency while maintaining the lodge's luxury standards.

Requirements:

• Previous experience in a General Manager or senior lodge management position within a luxury hospitality environment.
• Strong operational and people-management skills.
• Excellent communication and interpersonal abilities.
• A hands-on approach with strong attention to detail.
• Proven ability to lead and motivate a diverse hospitality team.
• Strong financial, administrative and organisational skills.
• Excellent guest relations and service delivery abilities.
• A professional, confident and well-presented manner.
• Ability to work effectively in a remote lodge environment.
• A passion for luxury hospitality and delivering exceptional guest experiences.

Salary: Negotiable depending on experience

Location: Hoedspruit, Mpumalanga

Accommodation: Live-in