Foh Guest Experience Manager

Kendrick Recruitment; South Africa; On-site; ZAR 420,000 - 640,000; Full time

Job summary

Kendrick Recruitment is seeking an experienced FOH Guest Experience Manager for a luxury hotel in Hoedspruit, Mpumalanga. You will oversee daily front-of-house operations, manage the guest journey from arrival to departure, and lead a team to deliver exceptional service.

The role requires strong communication, leadership, and a keen eye for detail to ensure personalised, seamless experiences for guests in a fast-paced luxury environment.

Qualifications

• Experience in front-of-house management within a luxury hotel or lodge.
• Excellent communication and leadership abilities.
• Strong understanding of personalised guest service.
• Highly organised with attention to detail.
• Flexible to work in a fast-paced hospitality environment.

Responsibilities

• Oversee daily front-of-house operations to ensure smooth and efficient service.
• Manage the guest journey from arrival through to departure, ensuring a personalised and seamless experience.
• Lead, motivate and support the front-of-house team to maintain exceptional service standards.
• Handle guest enquiries, requests and complaints professionally and efficiently.
• Build strong relationships with guests and anticipate their needs.
• Coordinate with other departments to ensure consistent service delivery.
• Monitor presentation, service standards and operational procedures.
• Assist with staff training, scheduling and performance management where required.
• Ensure the highest standards of luxury hospitality are consistently maintained.

Skills

Front-of-House management

Guest experience

Leadership

Communication

Job description

Job Description

FOH Guest Experience Manager – Hoedspruit, Mpumalanga

Kendrick Recruitment is seeking an experienced and guest-focused FOH Guest Experience Manager to join a luxury hotel in Hoedspruit, Mpumalanga. This role is ideal for a hospitality professional who is passionate about delivering exceptional service, maintaining high standards and creating memorable experiences for guests.

Key responsibilities:

• Oversee daily front-of-house operations to ensure smooth and efficient service.

• Manage the guest journey from arrival through to departure, ensuring a personalised and seamless experience.

• Lead, motivate and support the front-of-house team to maintain exceptional service standards.

• Handle guest enquiries, requests and complaints professionally and efficiently.

• Build strong relationships with guests and anticipate their needs.

• Coordinate with other departments to ensure consistent service delivery.

• Monitor presentation, service standards and operational procedures.

• Assist with staff training, scheduling and performance management where required.

• Ensure the highest standards of luxury hospitality are consistently maintained.

Requirements:

• Previous experience in a front-of-house management or guest experience role within a luxury hotel or lodge.

• Excellent communication, interpersonal and leadership skills.

• A strong understanding of luxury hospitality standards and personalised guest service.

• Exceptional organisational skills and attention to detail.

• The ability to manage guest expectations and resolve challenges confidently.

• A professional, approachable and service-driven attitude.

• The ability to work flexible hours in a fast-paced hospitality environment.

Salary: Negotiable, depending on experience.