Floor Supervisor: Elevate Retail Ops & CX

TFG (The Foschini Group); Wes-Kaap; On-site; ZAR 223,200 - 279,000; Full time

Job summary

A diversified retail portfolio is seeking a Floor Supervisor for its operations in Paarl Mall, Western Cape. This role requires supporting the management team to lead the store, ensuring operational excellence, and meeting customer service standards. With a strong focus on KPIs and team motivation, the ideal candidate will have a Matric certificate, 3+ years of retail experience, and the skills to manage multiple tasks effectively. Join a purpose-driven company with growth opportunities across its diverse brands.

Qualifications

• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.
• High flexibility and ability to adapt to different customers.
• Good verbal/written communication skills and good organisational skills.

Responsibilities

• Support the store management team to provide outstanding leadership.
• Drive performance through the store KPI’s.
• Ensure customer satisfaction by executing customer service strategies.

Skills

Customer Service Delivery

Managing the Sales Process

Planning & Organising

Verbal Communication

Education

Matric certificate

Job description

A diversified retail portfolio is seeking a Floor Supervisor for its operations in Paarl Mall, Western Cape. This role requires supporting the management team to lead the store, ensuring operational excellence, and meeting customer service standards. With a strong focus on KPIs and team motivation, the ideal candidate will have a Matric certificate, 3+ years of retail experience, and the skills to manage multiple tasks effectively. Join a purpose-driven company with growth opportunities across its diverse brands.