Retail Floor Lead: Elevate Customer Experience

TFG Limited; KwaMakhutha; On-site; ZAR 250,000 - 350,000; Full time

Job summary

A leading retail company in South Africa is looking for a Store Manager to support and lead the store team, focusing on customer satisfaction and operational excellence. The ideal candidate will have a Matric certificate and at least 3 years of retail experience, including 1 year in a leadership position. Responsibilities include driving performance through KPIs and ensuring a customer-centric approach. Join the team to explore growth opportunities in a dynamic retail environment that values innovation and diversity.

Qualifications

• Minimum 3 years retail experience, with at least 1 year in a leadership role.
• Ability to adapt to different customers and situations.
• Demonstrated ability to work independently and handle multiple tasks.

Responsibilities

• Support store management to provide outstanding leadership to the store team.
• Ensure customer satisfaction by executing our customer service strategy.
• Drive performance through store KPIs such as turnover and new accounts.

Skills

Retail experience

Leadership experience

Customer service

Verbal Communication

Planning & Organising

Education

Matric certificate

Job description

A leading retail company in South Africa is looking for a Store Manager to support and lead the store team, focusing on customer satisfaction and operational excellence. The ideal candidate will have a Matric certificate and at least 3 years of retail experience, including 1 year in a leadership position. Responsibilities include driving performance through KPIs and ensuring a customer-centric approach. Join the team to explore growth opportunities in a dynamic retail environment that values innovation and diversity.