Floor Supervisor, Belhar

Surgo; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Surgo (Pty) Ltd in Belhar, Western Cape, invites applications for a Floor Supervisor to oversee the groceries, perishables, frozen and back-up areas, ensuring operations run efficiently and customers receive outstanding service.

The role involves planning, controlling and monitoring daily floor performance, driving sales, managing staff, reducing waste, and maintaining stock accuracy through regular reviews and rotations.

Qualifications

• Grade 12 education is required.
• Minimum 2 years of managerial experience in a retail or similar environment.

Responsibilities

• Meet customer needs with a smile and ensure customers feel valued.
• Lead floor staff to meet sales and GP targets while controlling expenses.
• Maintain stock levels; monitor wastage and implement reduction strategies.
• Coordinate shelf layouts, product ranges and stock rotations.
• Plan, control and monitor floor performance daily.
• Conduct regular stock checks and evaluate delivery schedules monthly.

Skills

Customer service

Teamwork

Attention to detail

Problem solving

Communication

Initiative

Independent work

Staff training

Education

Grade 12

Job description

Our client is a prominent private company that owns a number of established outlets in the Western Cape. They are expanding and have a need for enthusiastic people to support this growth, which includes a Floor Supervisor position based in Belhar.

Job Purpose:

The purpose of the Floor Supervisor is to effectively plan, control and monitor the performance of the floor department including groceries, perishable, frozen and back up areas and ensure they operate at an optimal level.

Responsibilities:

• Meet customer needs with a smiling face and remember that the customer always comes first. Always make our customers know that they are important
• Handle all customer questions and concerns
• Use customer suggestions and complaints to guarantee that the needs of the customers are being met
• Ensure staff adheres to required customer service
• Meet sales target develop and implement strategies to meet sales targets.
• Meet gross profit targets develop and implement strategies to meet GP targets
• Maintain expenses within budget
• Contain shrinkage within the budget develop and implement shrinkage controls
• Wastage consistently monitor wastage and develop and implement methods to reduce wastage
• Performance per product category. Optimize sales m/² for each department by setting targets per product category
• Evaluate rate of sale / product category and implement recommendations for improvement
• Determine range per product category
• Evaluate ordering record per product category in relation to rate of sale
• Evaluate delivery schedules and implement recommendation for improvement on a monthly basis
• Conduct spot checks of the products received daily
• Assist with category stock counts cyclical schedule and investigate variances
• Ensure the best methods for stock rotations and ensure compliance
• Evaluate stock levels according to rate of sale

Skills Required:

• Honest and trustworthy
• Customer service orientated and a willingness to deal with people every day
• Ability to create teamwork environment
• Attention to detail throughout the store
• Ability to identify and solve problems
• Take initiative
• Communication skills in order to train staff members and communicate problem areas
• Accurate with figures
• Commitment to Perishable and quality
• Be able to take initiative
• Be able to operate independently and as part of a team

Qualification and requirements:

• Grade 12
• 2 years managerial experience

Salary - Market related

Working hours - Monday to Sunday, Rotational shifts

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments. Surgo (Pty) Ltd therefore also encourages people with disabilities and from other diverse backgrounds to apply.

Due to the high volume of applications, should you not receive feedback within three months of submission, please consider your application unsuccessful. We encourage you to reapply for future opportunities.

Surgo (Pty) Ltd does not charge any application fees.

Your CV will be kept on our database for future opportunities. Should you prefer that we do not retain your details, please contact: [e-mail]