Front End Supervisor, Khayelitsha

SURGO; Khayelitsha; On-site; ZAR 167,000 - 257,000; Full time

Job summary

Surgo (Pty) Ltd seeks a Front End supervisor to oversee daily customer service operations in Khayelitsha. You will ensure the front end is staffed, assist in hiring, train new staff, and drive performance targets set by management.

You will implement discipline, attendance, and dress code rules, manage cash handling, and maintain a clean, secure store environment while delivering excellent customer experiences and teamwork.

Qualifications

• Grade 12 is a minimum educational requirement.
• 2 years supervisory experience is preferred.
• Ability to supervise and train front-end staff.
• Willingness to enforce company rules and policies.

Responsibilities

• Lead front-end operations and ensure staffing levels meet demand.
• Assist in hiring and inducting new staff; train and mentor team.
• Schedule staff, manage attendance, and address performance issues promptly.
• Enforce dress code, phone/eating restrictions, and cash handling procedures.
• Maintain a clean, secure store and ensure safety policies are followed.

Skills

Honest

Customer service

Teamwork

Attention to detail

Problem solving

Take initiative

Training staff

Communication

Accurate figures

Interpersonal skills

Delivery orientation

People management

Delegate effectively

Independent worker

Administration

Education

Grade 12

Job description

KPA1: CUSTOMER EXPERIENCE

• Customer Service – Meet customer needs with a smiling face and remember that the customer always comes first. Always make our customers know that they are important.
• Handle all customer questions and concerns.
• Use customer suggestions and complaints to guarantee that the needs of the customers are being met.

PERFORMANCE INDICATORS:

• Number of customer complaints and compliments.

KPA 2: HIRING AND STAFF COMPLIMENT

• Assist in the hiring process of Front-End staff
• Ensure the Front End is suitably staffed at all times
• Induction and training of new staff members.

PERFORMANCE INDICATORS

• Correct number of staff and scheduling of staff.
• Training and competency levels of cashier

KPA 3: EMPLOYEES (STAFF MANAGEMENT)

• Scheduling of the staff in the Front-End Department ensuring a standby list is in place in the event of absenteeism.
• Address performance and personnel issues in a timely manner.
• Take responsibility to meet the performance targets as set by Senior Management.
• Adhere to company Rules and Regulations and Policies and Procedures and ensuring staff compliance there to,
• Daily management of staff with regards to delegating task, motivation, and discipline– including but not limited to the following rules and regulations:

• Adhering to the correct Dress Code
• Not chewing gum or consuming any foodstuff at the tills or in the store
• No Cell Phones utilized at the tills or in the store
• Manage the time keeping of department on a day-to-day basis – coming late for workand leaving early is unacceptable
• Observe and control both lunch and break times
• Ensure that other staff members on breaks do not loiter at the tills keeping the cashiersfrom their duties
• No excessive talking at the tills or in the store

• Ensure attendance of staff is at the company level required.
• Decrease unders and overs through training and discipline.
• Ensure that only one supervisor is on lunch at any one time.
• Ensure that a supervisor is in attendance at the end of day in order to ensure that all cashiers are signed off and that the End of Day Report runs as required.

SELF DISCIPLINE – LEAD BY EXAMPLE AT ALL TIMES.

PERFORMANCE INDICATORS

• Overall discipline of the department.
• Monthly attendance rate of 95% to be maintained.
• Unders and Overs kept to a minimum.

KPA 4: COMMUNICATION

• Communicate productivity, staffing or training issues, system improvement needs, and other relevant information to the HR Office or Senior Management in a timely, thorough, and professional way.
• Keep staff informed of revised rules, regulations, policies, and procedures.

PERFORMANCE INDICATORS

• Value of information provided to HR Office and Senior Management.
• Information flow downwards from management to Front End Staff.

KPA 5 HOUSEKEEPING, SAFETY AND SECURITY

• Ensure work area is clean.
• Plastic bags and pamphlets neatly stacked at the end of day.
• Ensure all security measures and procedures are adhered to at all times.
• Maintains security of all store systems.
• Maintain cash handling procedures.
• Ensures all company policies such as check cashing, refunds, exchanges, and gift certificates are administered as per company policy.

PERFORMANCE INDICATORS

• Area cleanliness and neatness
• Incidents related to safety and security
• Adherence to safety and security policies and procedures

KPA 6 ADMINISTRATION

• Perform all administrative functions related to this position,

PERFORMANCE INDICATORS

• Administration 100% up to date
• Able to react to change productively and handle other tasks as assigned by management from time to time.

Qualification Required : Grade 12

• +/- 2 years supervisory experience
• Skills Required Honest and trustworthy
• Customer service orientated and a willingness to deal with people every day.
• Ability to create teamwork environment.
• Attention to detail throughout the store
• Ability to identify and solve problems
• Take initiative
• Communication skills in order to train staff members and communicate problem areas
• Accurate with figures
• Interpersonal skills
• Attention to detail - Accurate
• Commitment to delivery and quality
• Good people management skills
• Be able to delegate effectively
• Be able to operate independently and as part of a team
• Good administration skills

Important Information

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments. Surgo (Pty) Ltd therefore also encourages people with disabilities and from other diverse backgrounds to apply.

Due to the high volume of applications, should you not receive feedback within three months of submission, please consider your application unsuccessful. We encourage you to reapply for future opportunities.

Surgo (Pty) Ltd does not charge any application fees.

Your CV will be kept on our database for future opportunities. Should you prefer that we do not retain your details, please contact: [e-mail]