Floor Manager

Karen Tupper Recruitment; South Africa; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Live-out position

Job summary

Karen Tupper Recruitment is seeking an experienced Floor Manager to lead daily floor operations and guest experiences at our Soweto flagship store. You will supervise front-of-house staff, drive sales, and ensure consistent service standards in a fast-paced hospitality retail environment.

The role demands strong leadership, excellent communication, and a deep understanding of retail and hospitality best practices. Afrikaans fluency and professional presentation are essential.

Qualifications

• Proven Floor Manager or senior FOH supervisory experience in hospitality.
• Fluent in Afrikaans and English, written and spoken.
• Knowledge of food and beverage service standards and dining operations.
• Strong leadership and people management skills.
• Able to supervise and develop front-of-house staff.
• Knowledge of stock control, cost management, and liquor regulations.
• Proficient with POS systems.

Responsibilities

• Oversee daily floor operations across all service periods to a high standard.
• Lead, supervise, and motivate front-of-house staff to deliver exceptional service.
• Ensure warm, professional guest experiences at all times.
• Handle guest queries, feedback, and complaints professionally.
• Conduct pre-service briefings and ensure teams are prepared.
• Coordinate with kitchen to ensure smooth service delivery.
• Monitor stock, manage requisitions, and support cost control.
• Maintain hygiene, cleanliness, and presentation across service areas.
• Ensure compliance with health, safety, and liquor regulations.

Skills

Leadership

Staff management

Communication

Afrikaans

English

Guest service

POS knowledge

Stock control

Cost awareness

Hospitality operations

Tools

POS systems

Job description

Showing 170 Floor Manager jobs in Gauteng

This is a hands‑on leadership role for a confident, professional hospitality individual who leads by example on the floor, maintains consistently high service standards, and takes genuine pride in delivering an exceptional guest experience. Afrikaans language proficiency is essential for this role.

• Proven experience in a Floor Manager or senior FOH supervisory role within a restaurant, hotel, or hospitality establishment
• Fluent in both Afrikaans and English, written and spoken, essential
• Strong knowledge of food and beverage service standards and dining operations
• Excellent leadership, communication, and people management skills
• Ability to supervise, motivate, and develop a front‑of‑house team
• Strong guest relations skills with a warm, professional, and solutions‑driven approach
• Good understanding of stock control, cost management, and responsible alcohol service
• Computer literate with working knowledge of POS systems
• Flexible and willing to work hospitality hours including evenings, weekends, and public holidays
• Well‑presented and professional in manner at all times

• Oversee daily floor operations across all service periods to a consistently high standard
• Lead, supervise, and motivate front‑of‑house staff to deliver exceptional service throughout every service period
• Ensure consistently warm, professional, and personalised guest experiences at all times
• Handle guest queries, feedback, and complaints professionally and efficiently
• Conduct pre‑service briefings and ensure the team is fully prepared and briefed before each service
• Coordinate effectively with the kitchen team to ensure smooth and seamless service delivery
• Monitor stock, manage requisitions, and support effective cost control
• Maintain hygiene, cleanliness, and presentation standards across all restaurant and service areas
• Ensure full compliance with health, safety, and liquor regulations at all times
• Assist with staff scheduling, attendance tracking, and performance management

• Salary: Market related, dependent on experience
• Live‑out position

Our client is seeking a highly motivated and experienced Floor Manager to lead the retail operations and customer experience at their flagship store in Soweto . You will be responsible for overseeing the daily activities of the sales floor, managing staff performance, and ensuring that sales targets are met and exceeded. This role requires strong leadership, excellent communication skills, and a deep understanding of retail best practices. You will play a key role in creating an engaging environment for both customers and staff, contributing significantly to the store’s success and upholding the brand’s reputation in the vibrant community of Soweto .

About the Role