Fleet Solutions Trainer & Client Enablement

Cartrack; South Africa; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Cartrack is seeking a Product Trainer to join our team. You will train clients and internal staff on the Fleet Pages, and develop training materials to support the adoption of our fleet solutions.

You will assess training needs, deliver demonstrations to prospective clients, travel within the province as required, and partner with account managers to close knowledge gaps with high-quality, client-focused training.

Qualifications

• Grade 12 / Senior Certificate is required.
• National Certificate in OD ETDP (NQ5) – Preference but not required.
• Registered Trainer, Assessor, Moderator with MERSETA – Preference but not required.
• Previous Facilitator / Training Officer Experience – Preference but not required.
• Client services oriented.
• Advanced presentation / facilitation skills.

Responsibilities

• Train Cartrack clients and internal staff on the use of the Fleet Pages.
• Assist with Training on unit testing, identify training requirements and research and develop internal training material.
• Assist in interpreting reports for data analysis.
• Identify, prepare and deliver training solutions for Fleet Clients (and internal clients).
• Provide in-depth quality training to internal and external clients.
• Maintain effective communication with clients to establish training needs.
• Evaluate the effectiveness of training and modify materials as appropriate.
• Assist RMs and AMs with fleet technical knowledge, skills and understanding of fleet products.
• When required or on request, accompany RMs and AMs to prospective clients and do demonstrations of the product before purchase.
• Travel within the province as and when required.
• Conduct and evaluate assessments of fleet training and provide solutions to skills gap.

Skills

Presentation skills

Facilitation skills

Client services

Education

Grade 12 / Senior Certificate

National Certificate in OD ETDP (NQ5)

Registered Trainer (MERSETA) – Preference

Job description

Cartrack is seeking a Product Trainer to join our team. You will train clients and internal staff on the Fleet Pages, and develop training materials to support the adoption of our fleet solutions.

You will assess training needs, deliver demonstrations to prospective clients, travel within the province as required, and partner with account managers to close knowledge gaps with high-quality, client-focused training.