Fleet Quality Assurance & Records Administrator

Bidvest Bank Limited; Johannesburg; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Bidvest Bank Limited is seeking a dedicated professional to support the Fleet & Asset Finance division by maintaining the quality management system and monitoring contract requirements and service credits for key accounts.

The role focuses on documentation, data accuracy, and cross-functional collaboration to ensure customer satisfaction and compliance with quality standards within the Fleet/Asset Finance unit.

Qualifications

• Matric is required and holders of relevant Fleet/Mechanical qualifications are preferred.
• Diploma in Fleet Management/Road Transport Management preferred.
• Tertiary qualification in Fleet/Mechanical fields acceptable.

Responsibilities

• Ensure customer service excellence and communicate vision and services.
• Identify problem areas and ensure corrective action is taken.
• Analyze month-end reports to ensure data accuracy.
• Interpret business and customer requirements to provide timely solutions.
• Maintain and monitor the quality management system documentation.
• Support in updating records and standard procedures.
• Monitor service credits and contract compliance for Telkom and related accounts.
• Assist in maintaining relationships with staff, customers and service providers.

Skills

MS Office

Record keeping

Attention to detail

Education

Matric

Fleet Management Diploma

Fleet/Mechanical qualification

Job description

Bidvest Bank Limited is seeking a dedicated professional to support the Fleet & Asset Finance division by maintaining the quality management system and monitoring contract requirements and service credits for key accounts.

The role focuses on documentation, data accuracy, and cross-functional collaboration to ensure customer satisfaction and compliance with quality standards within the Fleet/Asset Finance unit.