Consultant, Fleet Administration

Standard Bank Group; Roodepoort; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Standard Bank Group seeks a service adviser to support customers using Fleet Management Systems and related product ranges. You will help optimise system use, update accounts and provide feedback to clients, working closely with Key Account Consultants to meet customer needs.

Ideal candidates have 3–5 years of experience in a franchise dealership or reputable workshop, with strong understanding of Fleet Products, policies and maintenance plans.

Qualifications

• Experience in supporting customers using Fleet Management Systems.
• Strong administrative and data management capabilities.
• Understanding of policies, procedures and processes of Fleet Products.

Responsibilities

• Provide ongoing support to customers utilising the Fleet Management Systems and product ranges.
• Update client accounts and provide regular feedback as requested by clients.
• Collaborate with Key Account Consultants to service customer needs and minimise revenue leakage.

Skills

Fleet management knowledge

Customer service

Administrative skills

Data management

Education

Matric, Diploma or Degree

Tools

Fleet management systems

Job description

Location: ZA, GP, Roodepoort, 4 Ellis Street

Business Segment: Business & Commercial Banking

To provide ongoing support to customers utilising the Standard Bank Fleet Management Systems and the Fleet Management product ranges available. To ensure the effective use of these products and to provide regular feedback as well as to update accounts, as requested by clients. To work in close relation with the Key Account Consultants to support them in the servicing of customer needs. To minimise customer complaints and revenue leakages and to improve or sustain accuracy levels

Qualifications

• Matric, Diploma or Degree

Experience Required

• 3-5 years Experience at a franchise dealership or reputable retail workshop facility as a service advisor where technical skills are required.
• Full understanding of the Fleet Management and Managed Maintenance systems, administration, accounting, statistics and maintenance funds.
• Full understanding of the sales and service issues surrounding the Fleet products, Systems, Allowance and Maintenance Plans
• Full understanding of all policies, procedures and processes of all Fleet Products.
• Understanding of competitor products and services as well as substitute software packages.
• Full understanding of the various Car Schemes in the industry.

Additional Information

• Adopting Practical Approaches
• Checking Things
• Examining Information
• Exploring Possibilities
• Following Procedures
• Generating Ideas
• Managing Tasks
• Producing Output
• Team Working
• Upholding Standards
• Business Administration Skills
• Data Management (Administration)
• Email Monitoring
• Records and Archive Management

Our Commitment to Diversity, Equity and Inclusion

Standard Bank Group is committed to fair and inclusive employment practices. We aim to build a workforce that reflects the diversity of the communities we serve and welcome applications from candidates of all backgrounds, including people with disabilities. We strive to create an environment where everyone has an equal opportunity to contribute and grow.