Quality Assurance Administrator - Fixed Term Contract: 12 Months

Bidvest Bank Limited; Johannesburg; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Bidvest Bank Limited is seeking a dedicated professional to support the Fleet & Asset Finance division by maintaining the quality management system and monitoring contract requirements and service credits for key accounts.

The role focuses on documentation, data accuracy, and cross-functional collaboration to ensure customer satisfaction and compliance with quality standards within the Fleet/Asset Finance unit.

Qualifications

• Matric is required and holders of relevant Fleet/Mechanical qualifications are preferred.
• Diploma in Fleet Management/Road Transport Management preferred.
• Tertiary qualification in Fleet/Mechanical fields acceptable.

Responsibilities

• Ensure customer service excellence and communicate vision and services.
• Identify problem areas and ensure corrective action is taken.
• Analyze month-end reports to ensure data accuracy.
• Interpret business and customer requirements to provide timely solutions.
• Maintain and monitor the quality management system documentation.
• Support in updating records and standard procedures.
• Monitor service credits and contract compliance for Telkom and related accounts.
• Assist in maintaining relationships with staff, customers and service providers.

Skills

MS Office

Record keeping

Attention to detail

Education

Matric

Fleet Management Diploma

Fleet/Mechanical qualification

Job description

PRIMARY PURPOSE

To provide support in updating and maintaining the quality management system within the Fleet & Asset Finance division, included but not limited to identifying risks by monitoring the contract requirements monitoring service credits on the Telkom and Transnet account; and monitoring and distributing the customer satisfaction reports. Maintain all documented processes on the Intranet

TECHNICAL COMPETENCY REQUIREMENT

• Proficiency in MS Office is a must.
• Ability to maintain accurate records and documentation
• Strong attention to detail

REQUIRED MINIMUM EDUCATION AND TRAINING

• Matric
• Diploma in Fleet Management/Road Transport Management (Preferred), or
• Tertiary qualification in Fleet/Mechanical (Diesel, Petrol, Auto Electrical)

REQUIRED MINIMUM WORK EXPERIENCE

• 1 - 3 years Fleet and Quality Management
• Experience in data maintenanceence

KEY PERFORMANCE AREA (KPA)

Customer Centricity

• Ensures customer service excellence
• Communicate vision and services
• Identify problem areas and ensure corrective action is taken.
• Analysis of the month-end reports to ensure accuracy of data.
• Interprets business/customer requirements to provide timeous solutions.
• Responsiveness: Speed of responses, reaction time, going the extra mile, turnaround time.

Operational Excellence

• Plan workload effectively
• Create, maintain and enhance effective working relationships with staff, customers and service providers
• Exchange information to solve wider problems and assist in making these decisions
• Understand how the function impacts on other business units and ultimately on business results.
• Adhere to business policies and procedures.
• Comply with quality management system and objections.
• Update and implement new quality management requirements.
• Assist in developing and implementing standard procedures and policies
• Monitor key risks areas.
• Assist in manage the service credits on the Telkom account.
• Review business policies and procedures and recommend changes where necessary.
• Create, maintain and enhance effective working relationships with staff and other departments

Data management

• Update records, documents and procedures for the division
• Monitor customer contract matrix for the division.
• Assist with customer queries.
• Assist in ensure corrective and preventative action is implemented.
• Monitor customer satisfaction surveys
• Monitor service credits for Telkom.
• Ensure agreed on timelines are met when acting on requests.
• Accuracy and attention to details.
• General Admin request

Reporting

• Document Control
• Monthly reporting
• General reporting

This position is advertised in line with our commitment to Employment Equity.