FinTech Client Tech Support Specialist — Remote/Hybrid, Growth

The President Hotel; South Africa; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Fully remote work arrangement

Flexible hours

Comprehensive medical and dental plans

Generous paid time off

Professional certifications support

Retirement savings with company match

Cutting-edge technology access

Hybrid work arrangement

Performance incentives

Job summary

The President Hotel is seeking a Client Technical Support Specialist to deliver expert technical assistance for our fintech clients. You will troubleshoot complex issues, document resolutions, and collaborate with product and development teams to ensure optimal performance.

Ideal candidates have 3-4 years in technical support, strong communication, and a customer-first mindset. This hybrid role balances remote work with office presence in Sandton, Gauteng, ZA, with opportunities for professional

Qualifications

• 3–4 years in technical support, preferably in fintech/tech
• Experience with financial software or trading platforms is highly desirable
• Excellent communication and problem-solving skills
• Familiarity with network protocols and operating systems

Responsibilities

• Provide expert-level technical support to clients via phone, email, and remote access tools.
• Diagnose and resolve complex technical issues related to our financial software and platforms.
• Troubleshoot application errors, connectivity problems, and integration challenges.
• Document all client interactions, issues, and resolutions in the CRM and ticketing systems.
• Collaborate with development, product, and QA teams to identify root causes and implement solutions.
• Develop and maintain technical documentation, including knowledge base articles and troubleshooting guides.
• Conduct remote training sessions for clients on software features and best practices.
• Monitor client systems and proactively address potential performance issues.
• Ensure client satisfaction by providing timely, accurate, and professional support.
• Contribute to continuous improvement of support processes and product quality.

Skills

Customer focus

Problem solving

Communication

Independence

Multitasking

Education

Bachelor's degree in CS/IT or related

Tools

Zendesk

ServiceNow

CRM software

Job description

The President Hotel is seeking a Client Technical Support Specialist to deliver expert technical assistance for our fintech clients. You will troubleshoot complex issues, document resolutions, and collaborate with product and development teams to ensure optimal performance.

Ideal candidates have 3-4 years in technical support, strong communication, and a customer-first mindset. This hybrid role balances remote work with office presence in Sandton, Gauteng, ZA, with opportunities for professional