Client Technical Support Specialist

Placements24; Sandton; Hybrid; ZAR 480,000 - 720,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Professional development

Hybrid work model

Job summary

Placements24 is seeking a Client Technical Support Specialist to deliver expert technical assistance for our fintech software and platforms. You will troubleshoot complex issues, collaborate with internal teams, and provide proactive support to a diverse client base from our Sandton offices.

The ideal candidate has 3–4 years in technical support, strong communication skills, and a solid technical background in financial systems.

Qualifications

• 3–4 years of experience in technical support, preferably in fintech or technology.
• Proven ability to troubleshoot and resolve complex software and system issues.
• Strong communication, interpersonal and problem-solving skills.
• Familiarity with financial systems, trading platforms, or related technologies is highly desirable.

Responsibilities

• Provide expert-level technical support to clients via phone, email, and remote access tools.
• Diagnose and resolve complex technical issues related to financial software and platforms.
• Troubleshoot application errors, connectivity problems, and integration challenges.
• Document all client interactions, issues, and resolutions in CRM/ticketing systems.
• Collaborate with development, product, and QA teams to identify root causes and implement solutions.
• Develop and maintain technical documentation and troubleshooting guides.
• Conduct remote training sessions for clients on software features and best practices.
• Monitor client systems and address potential performance issues proactively.
• Ensure client satisfaction with timely, accurate, and professional support.
• Contribute to continuous improvement of support processes and product quality.

Skills

Troubleshooting

Customer communication

Problem solving

Independent work

Fintech knowledge

Education

Bachelor's degree in Computer Science/Information Technology

Tools

Zendesk

ServiceNow

CRM systems

Job description

About the Role

Our client, a leading innovator in financial technology solutions, is seeking a highly skilled and customer-centric Client Technical Support Specialist. This pivotal role involves providing advanced technical assistance and ensuring optimal performance for our diverse client base. The ideal candidate will possess a robust technical background, exceptional problem-solving skills, and a passion for delivering outstanding client experiences. You will act as a key liaison, troubleshooting complex issues, and collaborating with internal teams to drive timely resolutions. This is an exciting opportunity to join a thriving company that is at the forefront of the fintech industry and offers significant career growth prospects. We are committed to empowering our clients with reliable and efficient technological solutions, and this role is integral to that commitment.

Key Responsibilities

• Provide expert-level technical support to clients via phone, email, and remote access tools.
• Diagnose and resolve complex technical issues related to our financial software and platforms.
• Troubleshoot application errors, connectivity problems, and integration challenges.
• Document all client interactions, issues, and resolutions meticulously in the CRM and ticketing systems.
• Collaborate effectively with development, product, and QA teams to identify root causes and implement solutions.
• Develop and maintain technical documentation, including knowledge base articles and troubleshooting guides.
• Conduct remote training sessions for clients on software features and best practices.
• Monitor client systems and proactively address potential performance issues.
• Ensure client satisfaction by providing timely, accurate, and professional support.
• Contribute to the continuous improvement of support processes and product quality.

Requirements

• Minimum of 3-4 years of experience in technical support, preferably in the financial services or technology sector.
• Proven ability to troubleshoot and resolve complex software and system issues.
• Strong understanding of financial systems, trading platforms, or related technologies is highly desirable.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in using helpdesk software (e.g., Zendesk, ServiceNow) and CRM systems.
• Ability to work independently and manage multiple priorities in a dynamic environment.
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Familiarity with network protocols and operating systems.
• Must be willing to work a hybrid schedule, balancing remote work with office presence in Sandton, Gauteng, ZA .
• A customer-focused mindset with a commitment to excellence.

Benefits

Our client offers a competitive salary and a comprehensive benefits package, including health, dental, and vision insurance, as well as a retirement savings plan. Opportunities for professional development and continuous learning are actively encouraged. Employees benefit from a dynamic and collaborative work environment. The hybrid work model provides flexibility and work-life balance. This role is based at our sophisticated offices in Sandton, Gauteng, ZA , offering a stimulating work atmosphere.