Client Support Specialist (Randburg)

Placements24; Randburg; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Medical contributions

Retirement contributions

Remote work

Job summary

Placements24 is partnering with a fast-growing fintech company in South Africa to hire a Client Support Specialist. This fully remote role allows you to support clients across the country, guiding them through inquiries and resolving issues with both technical and non-technical help.

You will use CRM and ticketing systems to document interactions and collaborate with product teams. The ideal candidate has experience in customer support or success, excellent communication, strong problem-solving,

Qualifications

• Experience in customer support, helpdesk or client success role.
• Excellent verbal and written communication.
• Strong problem-solving and analytical skills.
• Proficiency with CRM software and support ticketing systems.
• Remote work capability and independence.
• Bachelor's degree or equivalent.

Responsibilities

• Provide high-quality technical and non-technical support to clients via email, chat, and phone.
• Troubleshoot account access, platform functionality, and transaction inquiries.
• Educate clients on product features and best practices.
• Document client interactions and resolutions in the CRM.
• Identify patterns and provide feedback to product and development teams.
• Manage client inquiries proactively and ensure timely resolution.
• Assist with onboarding and training processes.
• Collaborate with internal teams to address complex needs.
• Maintain knowledge of products, services, and policies.
• Contribute to improving support resources and processes.

Skills

Customer support

Helpdesk

Client success

Communication skills

Problem-solving

Time management

Remote work

Customer-centric mindset

Education

Bachelor's degree or equivalent

Tools

CRM software

Support ticketing systems

Job description

About the Role

Our client, a fast-growing fintech company, is seeking a proactive and client-focused Client Support Specialist to join their dynamic team. While the company has a presence in Randburg, Gauteng , this role operates on a fully remote basis, offering flexibility to candidates across South Africa . You will be instrumental in providing exceptional support to our clients, ensuring they have a seamless experience with our innovative financial products. This role requires a blend of technical understanding, problem-solving skills, and outstanding communication abilities to guide clients through inquiries and resolve issues efficiently. This is an excellent opportunity to advance your career in client support within the vibrant fintech sector, working remotely.

Key Responsibilities

• Provide high-quality technical and non-technical support to clients via multiple channels (email, chat, phone).
• Troubleshoot client issues related to account access, platform functionality, and transaction inquiries.
• Educate clients on product features and best practices to enhance their experience.
• Document all client interactions and resolutions accurately within the CRM system.
• Identify patterns in client issues and provide feedback to product and development teams.
• Proactively manage client inquiries and ensure timely resolution.
• Assist with client onboarding and training processes.
• Collaborate with internal teams to address complex client needs.
• Maintain up-to-date knowledge of company products, services, and policies.
• Contribute to the continuous improvement of support resources and processes.

Requirements

• Proven experience in a customer support, helpdesk, or client success role, preferably in a tech or financial services environment.
• Excellent verbal and written communication skills, with the ability to articulate complex information clearly.
• Strong problem-solving and analytical skills, with a logical approach to troubleshooting.
• Proficiency with CRM software and support ticketing systems.
• Ability to work independently and manage time effectively in a remote work setting.
• A customer-centric mindset with a passion for delivering exceptional service.
• Experience with fintech products or online platforms is a significant advantage.
• Bachelor's degree or equivalent relevant experience.
• Ability to adapt quickly to new technologies and evolving product features.
• Must be based within South Africa and eligible to work remotely.

Benefits

Our client offers a competitive salary, performance incentives, and a comprehensive benefits package, including medical and retirement contributions. The fully remote nature of this position provides exceptional work-life balance and flexibility. You will have access to continuous learning opportunities, career growth paths, and the chance to work with a cutting-edge technology company. Join our collaborative team and make a significant impact on client satisfaction from wherever you are, while being connected to our operational presence in areas like Randburg .