Senior Tech Support Specialist - Hybrid (Remote-Friendly)

Placements24

East London

Hybrid

ZAR 420.000 - 600.000

Vollzeit

Vor 3 Tagen

Sei unter den ersten Bewerbenden

Eine vollständige Bewerbung in einer Minute

Maßgeschneiderter Lebenslauf und Anschreiben – versandbereit.

Schaffe es an den ATS-Filtern vorbei

Benefits dieser Stelle

Health benefits

Hybrid work

Career growth

Zusammenfassung

Placements24 is seeking a Senior Customer Support Specialist for our East London, Eastern Cape team. You will handle advanced technical inquiries, troubleshoot issues, and contribute to knowledge base development and customer training. The role requires 3–5 years in software support, strong English communication, and CRM experience (Salesforce/Zendesk).

A leadership mindset is a plus. This hybrid role offers in-office collaboration and remote flexibility, with growth opportunities within a

Qualifikationen

3–5 years in a customer support or technical helpdesk role within software.
Proven ability to troubleshoot and resolve complex technical problems.
Excellent written and verbal communication in English.
Experience with CRM software and ticketing systems; leadership potential.

Aufgaben

Provide advanced technical support and troubleshooting via phone, email, and chat.
Analyze and diagnose complex issues, escalating to development when needed.
Develop knowledge base articles, FAQs, and user guides.
Conduct training sessions for customers on product features.
Collaborate with product management and engineering to identify recurring issues.

Kenntnisse

Troubleshooting

Technical support

English communication

CRM software

Multitasking

Ausbildung

Bachelor's degree in CS/IT

Tools

Salesforce

Zendesk

Jobbeschreibung