Senior Hotel Electrician – Fault-Finding & Pm Pro

The President Hotel; South Africa; Híbrido; ZAR 420.000 - 660.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote work arrangement

Flexible hours

Comprehensive medical and dental plans

Generous paid time off

Professional certifications support

Retirement savings with company match

Cutting-edge technology access

Hybrid work arrangement

Performance incentives

Descripción de la vacante

The President Hotel is seeking a Client Technical Support Specialist to deliver expert technical assistance for our fintech clients. You will troubleshoot complex issues, document resolutions, and collaborate with product and development teams to ensure optimal performance.

Ideal candidates have 3-4 years in technical support, strong communication, and a customer-first mindset. This hybrid role balances remote work with office presence in Sandton, Gauteng, ZA, with opportunities for professional

Formación

• 3–4 years in technical support, preferably in fintech/tech
• Experience with financial software or trading platforms is highly desirable
• Excellent communication and problem-solving skills
• Familiarity with network protocols and operating systems

Responsabilidades

• Provide expert-level technical support to clients via phone, email, and remote access tools.
• Diagnose and resolve complex technical issues related to our financial software and platforms.
• Troubleshoot application errors, connectivity problems, and integration challenges.
• Document all client interactions, issues, and resolutions in the CRM and ticketing systems.
• Collaborate with development, product, and QA teams to identify root causes and implement solutions.
• Develop and maintain technical documentation, including knowledge base articles and troubleshooting guides.
• Conduct remote training sessions for clients on software features and best practices.
• Monitor client systems and proactively address potential performance issues.
• Ensure client satisfaction by providing timely, accurate, and professional support.
• Contribute to continuous improvement of support processes and product quality.

Conocimientos

Customer focus

Problem solving

Communication

Independence

Multitasking

Educación

Bachelor's degree in CS/IT or related

Herramientas

Zendesk

ServiceNow

CRM software

Descripción del empleo

About the Role

Our client, a leading innovator in the (technology sector, e.g., cloud computing) industry, is seeking a highly skilled and customer-centric Client Technical Support Specialist. This pivotal role involves providing advanced technical assistance and ensuring optimal performance for our diverse client base. The ideal candidate will possess a robust technical background, exceptional problem-solving skills, and a passion for delivering outstanding client experiences. You will act as a key liaison, troubleshooting complex issues, and collaborating with internal teams to drive timely resolutions. This is an exciting opportunity to join a thriving company that is at the forefront of the fintech industry and offers significant career growth prospects. We are committed to empowering our clients with reliable and efficient technological solutions, and this role is integral to that commitment.

About the RoleOur client, a leading innovator in financial technology solutions, is seeking a highly skilled and customer-centric Client Technical Support Specialist. This pivotal role involves providing advanced technical assistance and ensuring optimal performance for our diverse client base. The ideal candidate will possess a robust technical background, exceptional problem-solving skills, and a passion for delivering outstanding client experiences. You will act as a key liaison, troubleshooting complex issues, and collaborating with internal teams to drive timely resolutions. This is an exciting opportunity to join a thriving company that is at the forefront of the fintech industry and offers significant career growth prospects. We are committed to empowering our clients with reliable and efficient technological solutions, and this role is integral to that commitment.

Key Responsibilities

• Provide expert-level technical support to clients via phone, email, and remote access tools.
• Diagnose and resolve complex technical issues related to our financial software and platforms.
• Troubleshoot application errors, connectivity problems, and integration challenges.
• Document all client interactions, issues, and resolutions meticulously in the CRM and ticketing systems.
• Collaborate effectively with development, product, and QA teams to identify root causes and implement solutions.
• Develop and maintain technical documentation, including knowledge base articles and troubleshooting guides.
• Conduct remote training sessions for clients on software features and best practices.
• Monitor client systems and proactively address potential performance issues.
• Ensure client satisfaction by providing timely, accurate, and professional support.
• Contribute to the continuous improvement of support processes and product quality.

Requirements

• Minimum of 3-4 years of experience in technical support, preferably in the financial services or technology sector.
• Proven ability to troubleshoot and resolve complex software and system issues.
• Strong understanding of financial systems, trading platforms, or related technologies is highly desirable.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in using helpdesk software (e.g., Zendesk, ServiceNow) and CRM systems.
• Ability to work independently and manage multiple priorities in a dynamic environment.
• Bachelor\'s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Familiarity with network protocols and operating systems.
• Must be willing to work a hybrid schedule, balancing remote work with office presence in Sandton, Gauteng, ZA.
• A customer-focused mindset with a commitment to excellence.

Benefits

• Fully remote work arrangement with flexible hours.
• Competitive annual salary.
• Comprehensive medical and dental insurance plans.
• Generous paid time off and company holidays.
• Opportunities for professional certifications and training.
• Retirement savings plan with company matching.
• Access to cutting-edge technology and professional development resources.
• Career advancement opportunities within the technical support division.
• Hybrid work model providing flexibility and work-life balance.
• Access to cutting-edge technology and tools.
• Performance incentives and bonuses.
• Employee assistance programs.
• Regular virtual team events.