Fintech Technical Support Specialist — Growth & Client Impact

Placements24; Gauteng; On-site; ZAR 360,000 - 520,000; Full time

Job summary

Placements24 is seeking a Client Technical Support Specialist in Soweto to deliver expert-level technical assistance for fintech software, keeping client systems running smoothly. You’ll diagnose complex issues, guide clients remotely, and coordinate with product and development teams to resolve root causes.

You will document interactions thoroughly, train clients on features, and monitor systems to prevent performance issues, ensuring high levels of client satisfaction in a fast-paced tech

Qualifications

• Minimum 3-4 years of experience in technical support in fintech or tech sectors.
• Proven ability to diagnose and fix complex software and system issues.
• Strong understanding of financial systems or trading platforms.

Responsibilities

• Provide expert-level technical support to clients via phone, email, and remote access tools.
• Diagnose and resolve complex technical issues related to financial software and platforms.
• Troubleshoot application errors, connectivity problems and integration challenges.
• Document all client interactions, issues and resolutions in CRM and ticketing systems.
• Collaborate with development, product, and QA teams to identify root causes and implement solutions.
• Develop and maintain technical documentation and troubleshooting guides.
• Conduct remote training sessions for clients on software features and best practices.
• Monitor client systems and address performance issues proactively.
• Ensure client satisfaction with timely, accurate, and professional support.
• Contribute to continuous improvement of support processes and product quality.

Skills

Technical Support

Troubleshooting

Customer Focus

Documentation

Remote Support

Tools

CRM systems

Job description

Placements24 is seeking a Client Technical Support Specialist in Soweto to deliver expert-level technical assistance for fintech software, keeping client systems running smoothly. You’ll diagnose complex issues, guide clients remotely, and coordinate with product and development teams to resolve root causes.

You will document interactions thoroughly, train clients on features, and monitor systems to prevent performance issues, ensuring high levels of client satisfaction in a fast-paced tech