Financial Services Customer Care Specialist

Teleperformance; Cape Town; On-site; ZAR 84,000 - 106,000; Full time

Benefits offered by this job

Transport allowance

Medical Insurance

Provident fund

Job summary

Teleperformance seeks a Financial Customer Service Advisor Add to safeguard and enhance customer loyalty by providing excellent service in a regulated BFSI context. The role emphasizes delivering knowledgeable information, promoting relevant products, and maintaining compliant interactions with customers.

Candidates should possess strong communication skills, empathy, and the ability to handle high-demand environments.

Qualifications

• Matric or equivalent required.
• Minimum 6–12 months experience in a similar service/insurance driven BPO environment.
• Experience in the Financial Service Industry or similar Regulated Industry is essential.

Responsibilities

• Responding to inbound customers and colleagues.
• Customer support agents are responsible for helping each customer find the appropriate solution for their situation.
• Taking ownership of high-risk vulnerable customers by providing end to end management and a consistent point of contact.
• Queries to identify, qualify and close new business opportunities.
• Understanding customer’s reasons for exploring cancellation, addressing these positively, identifying opportunities, and looking at various options to retain their business.
• Striving for First Call Resolution on every contact.
• Working with service colleagues to raise standards by escalating issues and sharing best practice.
• Undertaking other customer administration and product processing activities to maximize operational effectiveness.

Skills

Excellent communicator

Self-motivated

Customer service oriented

Strong communication skills

Ability to multitask

Team player

Problem solving

Empathy

Attention to detail

Curious

Education

Matric or equivalent

Job description

Teleperformance seeks a Financial Customer Service Advisor Add to safeguard and enhance customer loyalty by providing excellent service in a regulated BFSI context. The role emphasizes delivering knowledgeable information, promoting relevant products, and maintaining compliant interactions with customers.

Candidates should possess strong communication skills, empathy, and the ability to handle high-demand environments.