Field Technician

CF Consulting; Gauteng; On-site; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Company vehicle for site visits

Competitive salary based on experience

Tools of trade provided

Job summary

A leading provider of safety solutions in South Africa is seeking a Field Support Technician to join their team. The successful applicant will have at least 5 years of IT experience, focusing on networking and troubleshooting. This role involves the installation and integration of hardware and software systems, providing extensive technical support, and ensuring customer training and satisfaction. A valid driver's license and transport are essential. Competitive compensation is negotiable based on experience.

Qualifications

• Minimum 5 years’ experience in IT, with a strong focus on Networking and all Microsoft Operating Systems.
• Exceptional troubleshooting skills; experience with electronics or PC hardware is a distinct advantage.
• Strong interpersonal skills and a professional appearance, with experience in helpdesk environments.

Responsibilities

• Lead the on-site installation of both hardware and software solutions.
• Provide end-to-end support for hardware and software systems.
• Conduct advanced fault-finding and problem-solving.
• Educate customers on product functionality and software interfaces.
• Maintain high levels of customer satisfaction.

Skills

Networking

Troubleshooting

Interpersonal skills

Helpdesk experience

Helpdesk experience

Education

A+ certification or IT related qualifications

Matric (Grade 12)

Tools

Company cellphone

Company laptop

Job description

Overview

Field support technician - Specialised Safety & Security Solutions (Alberton based)

If you have 5 years' IT working experience with an IT qualification and you are a little adventurous, then read on.

Our client in ALBERTON, is a premier provider of Specialised Safety & Security Solutions, delivering unique, access-control-based products to high-stakes industries including Mining, Banking, Aviation, and Government. They are seeking an energetic, technically minded Field Support Technician to join a dynamic team and support an expanding client base.

The successful candidate with the required background and physical ability, will be trained on the specialised product.

Qualifications

• Experience: Minimum of 5 years’ experience in IT, with a strong focus on Networking and all Microsoft Operating Systems.


• Technical Aptitude: Exceptional troubleshooting skills; previous experience with electronics or PC hardware is a distinct advantage.


• Service Excellence: Strong interpersonal skills and a professional appearance, with experience in helpdesk environments.


• Licensing & Transport: Valid Driver’s License and own reliable transport to commute to the office (a company vehicle is provided for site visits).


• Education: Matric (Grade 12) and A+ certification or any IT related qualifications.


• Flexibility: Willingness to work extended hours and be available for standby duties when required.


• Licensing & Transport: Valid driver’s license and own reliable transport to the company offices in Alrode Alberton are essential (a company vehicle is provided for site visits).

Key Responsibilities

• Installation & Integration: Lead the on-site installation of both hardware and software solutions.


• Technical Support: Provide end-to-end support (telephonic, remote, and on-site) for hardware and software systems.


• Troubleshooting: Conduct advanced fault-finding and problem-solving to resolve complex technical issues efficiently.


• Client Training: Educate customers on product functionality and software interfaces to ensure seamless adoption.


• Aftersales Service: Maintain high levels of customer satisfaction through proactive aftersales support and helpdesk management.

Remuneration & Benefits

• Competitive Cost to Company negotiable, based on experience and technical proficiency.


• Tools of Trade: Company cellphone and laptop provided.


• Travel: Access to a company vehicle for all customer site visits.