Field Technician

Daisy Business Solutions; Durban; On-site; ZAR 167,400 - 279,000; Full time

Benefits offered by this job

Company Vehicle

Work Cellphone

Market Related Remuneration

Job summary

A technology service provider seeks a Field Technician in KwaZulu-Natal to provide on-site technical support for desktops, laptops, and servers. The ideal candidate should have robust networking skills, experience in cloud solutions (especially Microsoft 365), and an understanding of network architecture. Must be bilingual in English and Afrikaans and have a valid driver's license. Additional attributes include strong organizational skills and punctuality. This role involves after-hours standby and overtime as needed.

Qualifications

• Proven field experience and a positive attitude towards solving technical issues.
• Solid understanding of network architecture, server environments, and desktop systems.
• Strong organizational skills focused on administrative tasks.

Responsibilities

• Provide hands-on hardware and software support for desktops, laptops, and servers.
• Configure and maintain Ubiquiti and Sophos environments.
• Implement and troubleshoot VLANs and routing protocols.
• Resolve issues within the Microsoft 365 ecosystem.
• Maintain job cards and tracking systems accurately.
• Participate in after-hours standby rotation.

Skills

Proven field experience

Solid understanding of network architecture

Bilingual in English and Afrikaans

CompTIA A+, N+, S+ certifications

Valid driver's license

Strong organizational skills

Excellent time management

Client liaison skills

Tools

Ubiquiti

Sophos

Microsoft 365

Job description

Field Technician: ICTs Managed Services Location: KZN

Remuneration: Market Related + Company Vehicle + Work Cellphone

The Role

This is a highly active role requiring a versatile technician who can move seamlessly between high-level networking, server maintenance, and end-user desktop support.

Beyond the technical, we are looking for a professional who understands that clear communication and accurate administration are as important as the repair itself.

Key Responsibilities

• On-Site Technical Support: Provide hands-on hardware and software support for Desktops, Laptops, and Servers.
• Network Infrastructure: Configure and maintain Ubiquiti and Sophos environments (knowledge of Reyee is a plus).
• Advanced Networking: Implement and troubleshoot VLANs, routing protocols, and connectivity.
• Software Cloud: Resolve issues within the Microsoft 365 ecosystem and various server.
• Administrative Diligence: Maintain strict timekeeping and ensure all job cards and tracking systems are updated accurately and in real-time.
• Availability: Participate in an after-hours standby rotation and work overtime when necessary to meet client demands.

Requirements & Skills

• Experience First: Proven field experience and a "can-do" attitude toward solving complex technical issues.
• Technical Knowledge: Solid understanding of network architecture, server environments, and desktop systems.
• Language: Fully bilingual in English, Afrikaans will be beneficial.
• Certifications: While experience is our priority, CompTIA A+, N+, S+ or Microsoft Certifications will be highly valued.
• Driver's License: Must hold a valid driver's license for a minimum of 2 years.
• Professional Attributes: Strong organizational skills with a focus on administrative tasks.
• Punctuality: Excellent time management and punctuality.
• Client Liaison: Ability to act as a professional liaison between the client and the head office.