Support Technician

Hire Resolve; Cape Town; On-site; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary based on experience

Job summary

A workforce management solutions company in Cape Town is seeking an IT Support Technician to provide technical assistance to clients. Responsibilities include conducting on-site installations, diagnosing software and hardware issues, and maintaining documentation. The ideal candidate will have proven experience in IT support, strong technical knowledge, and excellent troubleshooting skills. This position offers a competitive salary, and applicants can apply by emailing their CV. Be part of a dynamic team and advance your career!

Qualifications

• Proven experience in a technical support role.
• Strong knowledge of hardware, software, and networking fundamentals.
• Excellent troubleshooting and problem-solving abilities.
• Ability to communicate technical information clearly to non-technical users and clients.
• Willingness to travel for on-site support.
• Ability to work independently and manage multiple tasks simultaneously.

Responsibilities

• Conduct on-site installations and configurations.
• Diagnose and repair hardware and software issues.
• Maintain accurate records of technical issues.
• Escalate complex problems to senior staff when necessary.
• Conduct routine system maintenance for security and performance.
• Maintain and track IT assets and update as needed.
• Provide quotations for new and existing customers as required.
• Cover for colleagues on leave by handling calls and providing remote and in-person support.
• Care for company equipment and report issues with devices or vehicles.

Skills

Technical support experience

Troubleshooting skills

Communication skills

Driver's license

Independent worker

Job description

A company that provides workforce management solutions and security services, leveraging technology for monitoring, tracking, and communication, is seeking detail-oriented and proficient IT Support Technician to provide crucial technical assistance to clients. In this role, you'll be responsible for accurate and timely logging of incidents, as well as resolving a variety of software and hardware issues.

Responsibilities

• On‑Site Installations: Conduct on‑site installations and configurations for clients, ensuring proper setup and functionality of systems.

• Hardware and Software Support: Diagnose, troubleshoot, and repair hardware, software, and network‑related issues efficiently.

• Documentation: Maintain detailed and accurate records of technical issues, solutions, and best practices for future reference and knowledge sharing.

• Issue Escalation: Escalate complex technical problems to senior support staff or relevant departments when necessary, ensuring timely resolution.

• System Maintenance: Perform routine system updates and maintenance to ensure optimal security, performance, and efficiency of client systems.

• Asset Management: Maintain and track IT assets, ensuring timely updates and replacements as needed to support client operations.

• Customer Assistance: Provide quotations for new and existing customers as required, ensuring clear and accurate information.

• Standby Support: Provide cover for technicians on leave by handling support calls and offering technical assistance via phone, email, and in‑person.

• Company Equipment and/or Vehicle Maintenance: Ensure proper care and maintenance of assigned company equipment (e.g., laptop, cell phone) and report any issues with company equipment or vehicles, keeping them clean and in good condition.

Minimum Requirements

• Proven Experience: Demonstrated experience in a technical support role, IT support, or a related field.

• Technical Proficiency: Strong knowledge of hardware, software, and networking fundamentals.

• Troubleshooting Skills: Excellent troubleshooting and problem‑solving abilities with a keen eye for detail.

• Communication Skills: The ability to communicate technical information clearly and effectively with non‑technical users and clients.

• Driver's License & Travel: A valid driver's license and a willingness to travel for on‑site support as required.

• Work Ethic: The ability to work independently and efficiently manage multiple tasks simultaneously.

Benefits

• Competitive salary based on experience (salary can potentially be more based on experience/skills)

IF you meet the above requirements and want to make a career‑changing move, apply today by emailing your CV to [e-mail]

You can also connect with Daniel on LinkedIn or contact Hire Resolve.

If you meet the above requirements we will contact you within 3 working days.