Software Support Technican

Network Finance; Gauteng; On-site; ZAR 350,000 - 550,000; Full time

Job summary

Network Finance in Gauteng seeks a technical specialist to deploy, maintain and troubleshoot specialised software solutions for customer environments, with both remote and on-site support.

You will upgrade software, manage databases, provide training, and collaborate with development teams while travelling across Africa and internationally.

Strong MS SQL skills, 5 years in software support, and a Code 8 licence are required, with the ability to work independently and in a team.

Qualifications

• National Diploma in IT or relevant IT certifications including MS SQL modules.
• Minimum 5 years’ experience in software support and MS SQL environments.
• Strong understanding of MS SQL databases, SQL queries, and database-driven applications.
• Proven ability to write, troubleshoot, and optimise SQL scripts.
• Excellent analytical and problem-solving skills.
• Strong communication and customer service skills.
• Valid Code 8 driver’s licence and clear criminal record; willing to travel extensively.

Responsibilities

• Deploy and configure proprietary software and databases at new customer sites.
• Upgrade and maintain existing software deployments; troubleshoot issues logged through the support desk.
• Provide technical support and guidance to field technicians; diagnose TCP/IP and serial communication issues.
• Generate and maintain SQL scripts for troubleshooting, upgrades, and reporting.
• Conduct technical training for internal teams and customers; assist with customer server maintenance.
• Manage and update support tickets within agreed turnaround times; escalate unresolved issues.
• Travel to customer sites across Africa and internationally; participate in deployments and training.
• Collaborate with developers to identify and resolve software bugs; participate in internal testing.
• Stay current with developments in OS, databases, cloud platforms, and related technologies.

Skills

MS SQL

SQL scripting

Troubleshooting

Customer service

Education

National Diploma in Information Technology

Tools

MS SQL Server

Azure

AWS

Job description

The successful candidate will be responsible for deploying, maintaining, troubleshooting, and supporting specialised software solutions in customer environments. The role includes both remote and on-site support, software upgrades, database maintenance, technical training, and collaboration with internal development teams.

Key Responsibilities:

• Technical Responsibilities:
  
  
  
  • Deploy and configure proprietary software and databases at new customer sites
  
  
  • Upgrade and maintain existing software deployments
  
  
  • Troubleshoot and resolve customer software issues logged through the support desk
  
  
  • Provide technical support and guidance to field technicians
  
  
  • Diagnose communication issues involving TCP/IP and serial-connected devices
  
  
  • Generate and maintain SQL scripts for troubleshooting, upgrades, and reporting
  
  
  • Conduct technical training for internal teams and customers
  
  
  • Assist with customer server maintenance and support
  
  
  
  


• Operational & Business Responsibilities:
  
  
  
  • Manage and update support tickets within agreed turnaround times
  
  
  • Provide regular feedback and progress updates to customers
  
  
  • Escalate unresolved issues appropriately
  
  
  • Complete weekly timesheets and administrative reporting
  
  
  • Travel to customer sites when remote resolution is not possible
  
  
  • Participate in software deployments and training across Africa and internationally
  
  
  • Assist with technical pre-sales activities when required
  
  
  • Support software-related project implementation and commissioning activities
  
  
  
  


• Team Responsibilities:
  
  
  
  • Collaborate with developers to identify and resolve software bugs
  
  
  • Participate in the internal testing of new software releases
  
  
  • Attend team meetings and contribute to team initiatives
  
  
  
  


• Continuous Learning:
  
  
  
  • Stay current with developments in operating systems, database technologies, cloud platforms, and related technologies
  
  
  
  

Minimum Requirements:

• National Diploma in Information Technology or relevant IT certifications, including MS SQL modules


• Minimum 5 years’ experience in software support and MS SQL support environments


• Strong understanding of MS SQL databases, SQL queries, and database-driven applications


• Proven ability to write, troubleshoot, and optimise SQL scripts


• Excellent analytical and problem-solving skills


• Strong communication and customer service skills


• Ability to work independently and within a team


• Valid Code 8 driver’s licence


• Clear criminal record (police clearance required)


• Medically fit and able to obtain mine medical clearance


• Willingness to travel extensively within Africa and internationally

Advantageous Skills:

• Experience with Azure and/or AWS cloud platforms


• Microsoft Windows administration experience


• Networking and serial communication knowledge


• Experience supporting industrial or mining-related systems


• Completed at least one point-and-click adventure game without a walkthrough — considered a bonus

Working Conditions:

• Based at the company’s Gauteng head office


• Participation in a rotating after-hours support standby roster


• Remote monitoring responsibilities while on standby


• Travel to remote mining and industrial sites, sometimes for periods of 1–2 weeks