Field Technical Services Engineer - Kitchen & Laundry

Phakisa Holdings (Pty) Ltd; Johannesburg; On-site; ZAR 360,000 - 600,000; Full time

Job summary

Phakisa Holdings (Pty) Ltd seeks a Technical Services Engineer to provide expert technical support for premium European kitchen and laundry equipment at Lanseria - Western Suburbs. You will diagnose faults, program equipment, and support technicians and clients, turning field learnings into structured knowledge.

You will work closely with field service technicians, service coordinators, sales and projects, ensuring quality communication and documentation.

Qualifications

• Diploma or degree in mechanical, electrical, or mechatronic engineering.
• Ability to read schematics and mechanical drawings.
• Valid driver's licence.
• Computer literacy.

Responsibilities

• Fault finding and technical support for field technicians and customers.
• Programming, commissioning and configuration of equipment.
• Field service support: prepare for jobs and review service reports.
• Handle client technical queries and provide updates.
• Maintain technical data, create knowledge base and track installed base records.
• Liaise with factories on warranty and service bulletins.

Skills

Fault finding

Programming

Field service

Communication

Equipment config

Education

Engineering degree (Mechanical/Electrical/Mechatronic)

Tools

ERP systems

Job description

Phakisa Holdings (Pty) Ltd seeks a Technical Services Engineer to provide expert technical support for premium European kitchen and laundry equipment at Lanseria - Western Suburbs. You will diagnose faults, program equipment, and support technicians and clients, turning field learnings into structured knowledge.

You will work closely with field service technicians, service coordinators, sales and projects, ensuring quality communication and documentation.