Service Techician, Cape Town

Janine Hulme; Cape Town; On-site; ZAR 181,000 - 217,000; Full time

Benefits offered by this job

Company car

Provident & cell allowance

Job summary

Janine Hulme in Cape Town seeks a Service Technician for a permanent, on-site role. You will install, program and service laundry dosing equipment, dish machines and related systems across commercial sites while maintaining client relationships and delivering timely reports.

Requirements include Grade 12 with an Electrical qualification, 3+ years in electrical field, valid driver’s license, and a proactive, team-oriented approach. Company car available; monthly CTC listed.

Qualifications

• Grade 12 with a technical qualification (Electrical).
• Minimum 3 years’ experience in the Electrical field.
• Valid driver’s license and reliable transport.
• Experience with electrical installations in laundry/dish equipment is advantageous.
• Willingness to learn and problem-solve in field service.

Responsibilities

• Perform electrical installations, programming and maintenance of dosing equipment on laundry machines and commercial dishwashers.
• Build relationships with clients, provide after-hours support and ensure service reports are completed.
• Plan installations and maintenance in line with the tech calendar and client needs.
• Deliver training and ensure administrative tasks are closed out for clients.

Education

Electrical qualification

Grade 12

Tools

MS Office

MS Teams/Zoom

Job description

(R17865 per month CTC (which includes provident & cell allowance). Company car additional)

We are seeking a Service Technician for a permanent role, based in Cape Town, Western Cape

Applicants are required to meet the following criteria:

• Grade 12 with a technical qualification (Electrical).
• A minimum of 3 years’ experience in the Electrical field.
• Valid driver’s license and reliable transport.
• Experience in the installation and maintenance of laundry dosing equipment will be advantageous.
• Experience in the programming of laundry machines will be advantageous.
• Experience in the installation of dish machine and chemical dosing units will be advantageous.
• Knowledge of the maintenance and repairs of industrial dish-machines will be advantageous.
• Ability to roll-up sleeves and work with team members.
• A keen eye for detail and desire to troubleshoot / probe further into data.

Computer Literacy:

• Intermediate knowledge in the MS Office package (e.g. Word, Excel, PowerPoint, etc.).
• Intermediate knowledge of virtual programmes (e.g. MS Teams, Zoom, etc.).

Personal Attributes:

• Presentable with excellent communication skills, both spoken and written.
• Excellent coordinating skills / Ability to produce accurate results within prescribed deadlines.
• Ability to work independently but also as a team player / Be able to cope well under pressure.
• Methodical, systematic and analytical minded.
• Positive, self-motivated and confident approach to work and colleagues.
• Emotional maturity and professional integrity / Attention to detail
• Honest and reliable.

The successful applicant would be responsible for, but not limited to:

Business Development

• Maintain brand reputation and ethos of business in a professional manner.
• Call on an average of ten clients per day.
• Ensure weekly call report is completed and submitted to the Sales Manager.
• A client call planner must be completed and repeated in a 4-to-6-week cycle.
• Follow the tech calendar provided that will plan installations, maintenance and breakdown calls.

Customer Relationship Management

• Complete written service reports for clients that require them. Ensure reports are discussed with relevant persons and ensure a copy is submitted to the Sales Manager.
• Ensure staff training is carried out for all clients. Ensure all administration functions are closed out once training is offered (e.g. Training Registers, Training Certificates, etc.).
• Build a relationship with all key people within the client portfolio. (e.g. Buyer, General Manager, Chef, Contract or Area Manager, etc.).
• Always provide prompt service and assistance.
• Assist with deliveries to customers in unforeseen circumstances.
• Attend to customer needs concerning the best suited products and their efficient use.
• Carry out technical installations, programming, repairs and maintenance of electronic chemical dosing equipment on commercial laundry machines, commercial dishwasher, glass washers and crate washers.
• Installation of soap dispensers, chemical dosing systems and other Company related offerings for kitchen, laundry, food processing and housekeeping divisions.
• Demonstrate the company’s consultative sales approach; leverage hands‑on service to enhance our total value to the customer.
• Provide emergency service coverage after hours to appreciative customers.
• Build relationships by providing customers with innovative products, sales demos, regular service and ongoing training.
• Learn customers’ operations and devise unique solutions as their expert on advanced cleaning and sanitation processes.

Communication and Feedback

• Attend and participate in all sales meetings.
• Communicate on new opposition products, special account developments and any other relevant information gathered through field activities to provide feedback to Sales Manager.
• Submit a weekly sales/technical report to Sales Manager.
• Adhere to Company Data and Communication Policies.
• Use prescribed templates where available & comply with deadlines where set/required.

Administration Services

• Provide updated client contact information.
• Manage product merchandizing in the market and exercise and maintain brand image control, i.e. stickers, wall charts, etc.
• Ensure HSE standards (as relating to our product supply) are maintained on client sites.
• Perform Stock Management and stock taking on a regular basis where required to do so.

Self-Development

• To continuously broaden your product knowledge in chemicals, dosing equipment and cleaning systems.
• Strive continually to keep abreast of changes in the industry.
• Attend all training courses as provided by the company from time to time.
• Work on improving your selling skills through self-study.