Field Support Engineer - Telecoms

Placements24; Vereeniging; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Company vehicle

Medical insurance

Travel expenses covered

Phone & device provided

Bonuses potential

Job summary

Placements24 seeks a Field Support Engineer to provide on-site technical assistance and advanced troubleshooting for telecom network equipment across customer sites. The role combines field responsibility with remote coordination to ensure network reliability and customer satisfaction.

Ideal candidates have at least 4 years in telecom field support, strong networking knowledge, and the ability to travel as needed. A buyer’s travel and company vehicle are included in the benefits package.

Qualifications

• Bachelor's degree in Electrical Engineering, Computer Science, or a related technical discipline.
• Minimum of 4 years of experience in field support or network engineering roles within the telecoms industry.
• Proven ability to troubleshoot and repair complex telecommunications systems, including routers, switches, servers, and transmission equipment.
• Strong understanding of networking protocols, wireless technologies, and fiber optics.
• Familiarity with diagnostic tools and techniques for network performance analysis.
• Excellent problem-solving skills, customer-facing demeanor, and the ability to work independently and manage travel effectively.

Responsibilities

• Provide expert on-site technical support for the installation, maintenance, and repair of telecommunications hardware and software.
• Diagnose and resolve complex network issues, including hardware failures, software glitches, and configuration problems.
• Perform system upgrades, patches, and preventative maintenance on network equipment in the field.
• Collaborate with remote support teams and engineering to resolve escalated issues.
• Document all field activities, including troubleshooting steps, resolutions, and parts used, in the CRM system.

Skills

On-site technical support

Troubleshooting

Field support

Networking protocols

CRM documentation

Education

Bachelor's degree in Electrical Engineering

Bachelor's degree in Computer Science

Related technical discipline

Tools

CRM system

Job description

About the Role

Our client is looking for a highly skilled and motivated Field Support Engineer to join their remote technical operations team. This crucial role involves providing on-site technical assistance and advanced troubleshooting for telecommunications network equipment and infrastructure across various customer locations. As a remote engineer, you will be dispatched to customer sites as needed, acting as a critical escalation point for complex technical issues within the telecoms sector . This position demands a proactive individual with strong problem-solving abilities and a commitment to ensuring network reliability and customer satisfaction, all managed remotely but with field-based responsibilities.

Key Responsibilities

• Provide expert on-site technical support for the installation, maintenance, and repair of telecommunications hardware and software.


• Diagnose and resolve complex network issues, including hardware failures, software glitches, and configuration problems.


• Perform system upgrades, patches, and preventative maintenance on network equipment in the field.


• Collaborate with remote support teams and engineering to ___?


• Document all field activities, including troubleshooting steps, resolutions, and parts used, in the CRM system.


• Ensure adherence to safety protocols and company standards during all site visits and operations.

Requirements

• Bachelor's degree in Electrical Engineering, Computer Science, or a related technical discipline.


• Minimum of 4 years of experience in field support or network engineering roles within the telecoms industry .


• Proven ability to troubleshoot and repair complex telecommunications systems , including routers, switches, servers, and transmission equipment.


• Strong understanding of networking protocols, wireless technologies, and fiber optics.


• Familiarity with diagnostic tools and techniques for network performance analysis.


• Excellent problem-solving skills, customer-facing demeanor, and the ability to work independently and manage travel effectively.

Benefits

• Competitive annual salary with performance-based bonuses.


• Comprehensive medical, dental, and vision insurance.


• Travel expenses, including accommodation and meals, fully covered.


• Company vehicle and mobile communication device provided.


• Significant opportunities for professional growth and advanced technical training in the telecoms field .