Field Service Technician (Heavy Machinery)

Placements24; Richards Bay; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Company vehicle

Travel expense reimbursement

Health, dental, and vision insurance

Retirement savings plan with company-m

Extensive training and certification

Tools and safety equipment

Job summary

Placements24 is seeking a Field Service Technician to operate from Richards Bay, KwaZulu-Natal. You will travel to client sites to install, maintain, repair, and overhaul heavy machinery, ensuring minimal downtime and client satisfaction.

The role requires extensive mechanical and electrical diagnostic skills, hydraulics knowledge, and the ability to work autonomously in varied field environments. A valid driver’s license is essential.

Qualifications

• Experience as Field Service Technician or heavy equipment mechanic.
• Proficiency with diagnostic tools and manuals.
• Willingness to travel across KwaZulu-Natal.
• Valid driver's license and clean record.

Responsibilities

• Install, maintain, repair, and overhaul heavy machinery on-site.
• Diagnose mechanical, electrical, hydraulic, and engine issues.
• Repair to manufacturer specs and quality standards.
• Provide on-site technical guidance to customers.
• Manage spare parts inventory for service calls.
• Document diagnoses, repairs, parts, and time spent.
• Adhere to safety protocols and company policies.
• Communicate job status with service dept and management.
• Build strong customer relationships through reliable service.
• Represent the company positively in the field.

Skills

Field service

Heavy equipment

Hydraulics

Engine systems

Electrical systems

Diagnostics

Troubleshooting

Customer service

Time management

Education

Trade certification in heavy equipment repair

Tools

Diagnostic equipment

Job description

About the Role

Our client is a global leader in the supply and service of heavy machinery, serving critical industries such as mining, construction, and agriculture. We are seeking a highly skilled and motivated Field Service Technician to operate out of the Richards Bay, KwaZulu-Natal region. This challenging role involves travelling to client sites to install, maintain, repair, and overhaul a wide range of heavy-duty equipment. The ideal candidate will possess extensive mechanical and electrical diagnostic skills, coupled with a strong understanding of hydraulic and engine systems. You will be the face of our company to our clients, providing expert technical support and ensuring minimal operational downtime for their valuable assets. This position requires a self-starter who is comfortable working autonomously in diverse and often demanding field environments. Your commitment to excellence in service and problem-solving will be key to client satisfaction and the operational success of our business in Richards Bay.

Key Responsibilities

• Perform on-site installation, preventative maintenance, and repairs of heavy machinery, including excavators, loaders, and specialized industrial equipment.
• Conduct diagnostic assessments using specialized tools and software to identify mechanical, electrical, hydraulic, and engine-related issues.
• Execute complex repairs and overhauls, ensuring all work adheres to manufacturer specifications and quality standards.
• Provide technical support and guidance to customers on equipment operation and maintenance best practices.
• Manage spare parts inventory and ensure necessary components are available for service calls.
• Document all service activities, including diagnoses, repairs performed, parts used, and time spent in Richards Bay, KwaZulu-Natal.
• Adhere to strict safety protocols and company policies while working on client sites.
• Communicate effectively with the service department, clients, and management regarding job status and findings.
• Develop and maintain strong customer relationships through reliable and professional service.
• Represent the company positively at all times while in the field.

Requirements

• Proven experience as a Field Service Technician, Heavy Equipment Mechanic, or similar role.
• Extensive knowledge of heavy machinery mechanics, hydraulics, engines, and electrical systems.
• Proficiency in using diagnostic equipment and interpretation of technical manuals and schematics.
• Strong troubleshooting and problem-solving abilities.
• Ability to work independently and manage time effectively across various service locations.
• Excellent communication and customer service skills.
• Valid driver's license with a clean driving record is essential; ability to obtain necessary endorsements if required.
• Willingness to travel extensively within the assigned territory, including KwaZulu-Natal.
• Ability to work flexible hours, including occasional evenings and weekends, to meet client needs.
• Relevant trade certifications or vocational training in heavy equipment repair are highly desirable.

Benefits

• Competitive salary and performance-based bonuses.
• Company vehicle, fuel card, and travel expense reimbursement.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company matching.
• Extensive training programs and opportunities for professional certification.
• A dynamic and challenging work environment with a leading industry player.
• Company-issued tools and safety equipment.