Field Service Engineer - Heavy Equipment

Placements24; Bloemfontein; Hybrid; ZAR 480,000 - 720,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

Medical aid

Retirement fund

Job summary

Placements24 seeks a Field Service Engineer to support our client’s heavy construction and mining equipment fleet in Bloemfontein, Free State. The role combines on-site fieldwork with remote technical support and administrative tasks to maintain performance and uptime.

The ideal candidate has a robust mechanical, electrical, and hydraulic background, strong diagnostic skills, and a commitment to superior customer service.

Qualifications

• 5+ years of experience in field service for heavy construction or mining equipment.
• Strong mechanical, electrical and hydraulic troubleshooting skills.
• Ability to read manuals, schematics, and service bulletins.
• Experience with diagnostic software/tools for heavy machinery.
• Excellent customer service and communication skills.

Responsibilities

• Perform on-site inspections, diagnostics and repairs of heavy equipment.
• Conduct preventative maintenance according to manufacturer specs.
• Troubleshoot mechanical, electrical and hydraulic systems.
• Interpret manuals and diagnostics to resolve issues.

Skills

Mechanical

Electrical

Hydraulic

Diagnostics

Customer service

Field work

Driver's license

Education

Bachelor's in Mechanical Engineering

Tools

Diagnostic software

Job description

About the Role

Our client, a prominent manufacturer of heavy construction and mining equipment, is seeking a highly competent Field Service Engineer to join their operations serving the Bloemfontein, Free State, ZA region. This role is essential for providing on-site technical expertise, maintenance, and repair services for our client's extensive fleet of machinery. You will be responsible for ensuring the optimal performance, reliability, and uptime of critical equipment used in demanding environments. The ideal candidate will have a robust mechanical and electrical background, excellent diagnostic skills, and a commitment to delivering superior customer service. This hybrid role involves significant on-site work across the region, supplemented by remote technical support and administrative tasks. You will play a crucial role in maintaining customer satisfaction and upholding our client's reputation for quality and service excellence.

Key Responsibilities

• Perform on-site inspections, diagnostics, and repairs of heavy construction and mining equipment.
• Conduct routine preventative maintenance services according to manufacturer specifications.
• Troubleshoot complex mechanical, electrical, and hydraulic systems.
• Interpret technical manuals, schematics, and diagnostic data to identify and resolve issues.
• Provide technical guidance and training to equipment operators and customer maintenance personnel.
• Manage spare parts inventory and ensure timely ordering and installation of replacement components.
• Document all service activities, repairs, and maintenance performed in the service reporting system.
• Adhere to all safety protocols and company policies while on customer sites.
• Communicate effectively with customers to understand their needs and provide solutions.
• Participate in remote technical support sessions and contribute to knowledge sharing within the service team.

Requirements

• Minimum of 5 years of experience as a Field Service Technician or Engineer, specifically with heavy construction or mining equipment.
• Strong mechanical, electrical, and hydraulic troubleshooting skills.
• Proficiency in reading and understanding technical manuals, service bulletins, and schematics.
• Experience with diagnostic software and tools for heavy machinery.
• Excellent customer service and communication skills.
• Ability to work independently and manage time effectively in a field-based role.
• Willingness to travel extensively within the assigned region and occasionally overnight.
• Relevant technical certifications or a degree in Mechanical Engineering or a related field is advantageous.
• Valid driver's license and a clean driving record are essential.
• Experience with hybrid work arrangements, balancing field and remote duties.

Benefits

• Our client offers a competitive salary of ZAR per annum.
• This hybrid role provides flexibility with on-site duties and remote administrative tasks.
• You will receive comprehensive training on the latest equipment and technologies.
• Opportunities for professional growth and advancement are available.
• Company vehicle.
• Fuel card.
• Medical aid contributions.
• Retirement fund.

Join a respected leader in the heavy equipment industry, providing essential services to the Bloemfontein, Free State, ZA region.