Field Service Technician – Blue Chip Onsite Support & Hardware Installations

Lesaka Technologies Inc.; Cape Town; Sur place; ZAR 180 000 - 240 000; Plein temps

Résumé du poste

Lesaka Technologies Inc. is seeking a Field Service Technician to deliver onsite technical support, hardware installations and maintenance across Western Cape franchises and independent sites. You will troubleshoot POS and networking issues, install devices, and ensure top quality service during visits.

You will travel extensively, support store openings and relocations, and help maintain asset integrity while adhering to safety and installation standards.

Qualifications

• Minimum Grade 12; valid SA driverlicense and own vehicle.
• Willingness to travel extensively within the region.
• 2 years in field service, technical support, or installation.
• Experience installing and supporting POS systems, payment devices, printers, scanners, tablets and network infra.
• Strong verbal and written communication; good troubleshooting ability.

Responsabilités

• Provide onsite technical support for hardware, software, and connectivity issues.
• Install, configure and commission POS hardware and networking equipment.
• Deliver professional customer service during onsite visits and provide user training.
• Support national and regional rollout projects and store openings.
• Maintain asset and stock management and ensure compliance with standards.

Connaissances

Field service

Technical support

POS systems

Troubleshooting

Customer service

Travel readiness

Formation

Matric (Grade 12)

Diploma or IT/Networking cert (adv)

Outils

POS hardware

Networking equipment

Printers & scanners

Payment devices

Description du poste

We’re Hiring: Field Service Technician – Blue Chip Onsite Support & Hardware Installations, Western Cape

Lesaka Technologies is growing our Field Services team, and we're looking for a dedicated Field Service Technician – Blue Chip Onsite Support & Hardware Installations to join us in the Western Cape.

The successful candidate will report to the Field Services Manager and will play a key role in delivering onsite technical support, hardware installations, maintenance, troubleshooting, and customer assistance across franchise and independent customer sites.

This is an excellent opportunity for a hands-on, customer-focused technician who enjoys working in the field, solving technical challenges, and ensuring technology solutions are deployed and supported to the highest standards.

What You’ll Do

As a Field Service Technician, Your Responsibilities Will Include

Onsite Technical Support

• Providing onsite technical support for hardware, software, and connectivity-related issues
• Diagnosing and resolving POS, payment device, networking, and peripheral equipment faults
• Performing preventative maintenance to reduce equipment downtime
• Escalating unresolved issues in line with support procedures and SLA requirements
• Completing service documentation and updating support systems accurately

Hardware Installation & Deployment

• Installing, configuring, and commissioning POS hardware, payment devices, printers, scanners, tablets, and networking equipment
• Conducting new store installations and system upgrades
• Performing hardware replacements and equipment refresh activities
• Ensuring all installations comply with company standards and customer requirements
• Conducting post-installation testing and verification to ensure successful deployment

Customer Support & Service Delivery

• Delivering professional customer service during onsite visits
• Providing end-user training and operational guidance following installations
• Maintaining strong customer relationships and ensuring a positive customer experience
• Managing customer expectations and providing regular updates on progress and resolutions
• Participating in after-hours and standby support when required

Project & Rollout Support

• Assisting with national and regional rollout projects
• Supporting store openings, relocations, hardware upgrades, and technology migrations
• Coordinating with project teams, customers, and internal stakeholders to ensure successful project implementation

Asset & Inventory Management

• Maintaining accountability for company assets and installation equipment
• Ensuring accurate stock control and management of allocated hardware
• Reporting damaged, lost, or defective equipment in line with company processes

Compliance & Quality Assurance

• Adhering to company policies, procedures, and safety requirements
• Ensuring all work is completed according to installation standards and best practices
• Conducting site readiness assessments where required
• Maintaining compliance with customer and company audit requirements

Minimum Requirements

• Grade 12 (Matric)
• A valid South African Driver's Licence
• Your own reliable vehicle
• Ability and willingness to travel extensively within the region
• Minimum 2 years' experience in a field service, technical support, or installation environment
• Experience installing and supporting POS Systems, Payment Devices, Receipt Printers, Barcode Scanners, Tablets, Mobile Devices, and Network Infrastructure
• Experience troubleshooting hardware and software issues
• Good verbal and written communication skills
• Strong troubleshooting and problem‑solving abilities
• Ability to work independently with minimal supervision
• Willingness to work after hours, weekends, and travel when required

Advantageous Qualifications

• A+, N+, or equivalent technical certification
• Diploma or Certificate in Information Technology, Electronics, Networking, or a related field
• POS, Retail Technology, or Payment Solutions certifications
• Electrical or structured cabling experience
• Retail or hospitality industry experience

Preference will be given in support of EE / AA measures.

Who We're Looking For

• Customer-focused and service-driven
• Technically confident and solutions-oriented
• Organised and self-motivated
• Detail-oriented with a commitment to quality workmanship
• Comfortable working independently in the field
• Professional under pressure
• Adaptable and dependable
• Passionate about delivering excellent customer experiences

Working Conditions

• Permanent position based in the Western Cape
• Extensive travel throughout the region
• Standard working hours with operational flexibility required
• After-hours and weekend work may be required
• Participation in standby and on-call support schedules

Key Performance Areas (KPAs)

SLA Achievement

• Consistent achievement of service level commitments
• Timely response and resolution of customer issues

First-Time Fix Rate

• Effective diagnosis and resolution during the initial service visit wherever possible

Installation Success Rate

• Successful deployment and commissioning of equipment according to standards

Customer Satisfaction

• Professional service delivery and positive customer experience
• Strong customer relationships and communication

Productivity & Utilisation

• Effective time management and efficient completion of assigned tasks

Quality of Installations

• High-quality workmanship with minimal rework required

Compliance with Installation Standards

• Adherence to company policies, procedures, and best practices
• Accurate documentation and audit readiness

Asset & Stock Management

• Responsible management of company assets and allocated stock