Manager: Field Services (Limpopo, Mpumalanga, Mozambique & Eswatini)

Lesaka Technologies; Limpopo; On-site; ZAR 1,000,000 - 1,500,000; Full time

Job summary

Lesaka Technologies is seeking a Manager: Field Services to lead mobilized field service delivery across Limpopo and adjacent regions. You will oversee installations, equipment availability, and lifecycle management while driving route optimization and service improvements to meet SLAs.

The role requires 4–6 years in field service leadership within payments or fintech, strong stakeholder engagement, and familiarity with field service systems. Willingness to travel regionally.

Qualifications

• Technical Diploma Certification in Electrical, Electronic or Mechanical Engineering.
• 4–6 years leading field service installations in banking/fintech/payments.
• Experience with field service management systems and tools.

Responsibilities

• Mobilize end to end field service delivery and installations in line with Field Services strategy and operational requirements.
• Drive workforce capacity planning, productivity utilization, forecasting and route optimization.
• Ensure availability of equipment, devices and stock to meet SLA requirements.
• Mobilize merchant lifecycle installations in line with legislation, policies and procedures.
• Analyse performance data and drive service improvements.

Skills

Leadership

Field service management

Problem solving

Stakeholder management

Route optimization

Education

Technical Diploma Certification in Electrical, Electronic or Mechanical Engineering

Tools

ITIL

Job description

We’re Hiring: Manager: Field Services

Merchants Operations Division | Field Services

Locations:Limpopo, Mpumalanga, Mozambique & Eswatini

Purpose of the Role

To spear head and optimize field services responsible for teams and on-site merchant service delivery, including installation, configuration, support, and training, ensuring high-quality, consistent, and efficient service that maximizes device uptime, merchant satisfaction, and revenue continuity.

Job Context

Reports to: Regional Manager: Field Services
Function: Field Services
Level/Theme of Work: Level 2 (Organizing work, solving problems)

Key Focus Areas

• Mobilized end to end Field Services Delivery and Installations in line with Field Services Strategy and Operational Requirements (30%)
• Spear headed Field Service equipment troubleshooting, replacement and upgrades of equipment and devices (15%)
• Enhanced field service operating systems and processes and software upgrades (20%)
• Effective supplier and stakeholder management (15%)
• Safe guarded equipment and device returns from merchants ensuring stock accountability (10%)
• People Leadership, capability, and team performance (10%)

Core Leadership & Behavioral Competencies

• Accuracy
• Planning and coordination
• Results oriented
• Customer focus
• Co-operation
• Leadership
• Excel in a high-pressure environment
• Situational Awareness

Technical / Proficiency Competencies

• Installation Demand Planning & Forecasting
• Diagnostic Thinking and Trouble Shooting Tool Proficiency
• Network and Internet of Things (IOT) Connectivity
• Software and Firmware Management
• Device Lifecycle Management (Payments Hardware)
• Inventory Management, Refurbishment, Dispatch to Decommissioning
• Supplier and SLA management
• Payments Industry Compliance Regulations
• Inventory, Reverse Logistics Management of Equipment, Stock and Boot Stock
• Operational Facilities and Fleet Management

Key Responsibilities

Field Services Delivery & Installations

• Mobilize end to end field service delivery and installations in line with Field Services strategy and operational requirements.
• Drive workforce capacity planning, productivity utilization, forecasting and route optimization.
• Ensure availability of equipment, devices and stock to meet SLA requirements.
• Mobilize merchant lifecycle installations in line with legislation, policies and procedures.
• Analyse performance data and drive service improvements.

Repairs, Troubleshooting & Upgrades

• Spear head provisioning of data driven planning for repairs and upgrades
• Ensure compliance with SLA’s, regulations and policies
• Champion predictive and preventative maintenance
• Minimize disruption to merchant operations

Systems & Software Optimization

• Enhance operating systems and software upgrades
• Drive data-led improvements and optimization
• Ensure compliance with regulations and internal procedures
• Execute structured maintenance and lifecycle management

Stakeholder & Supplier Management

• Mobilize warehouse and dispatch coordination for equipment availability
• Collaborate with Supply Chain, Product, Sales and Operations
• Provide feedback loops on equipment and performance insights
• Manage P&L, Capex and Opex within budget

Equipment Returns & Asset Management

• Plan and manage retrieval of retired devices
• Ensure accurate recording and accountability of returned stock
• Drive asset recovery and inventory accuracy

People Leadership

• Build workforce capacity and readiness
• Drive high-performance culture and customer focus
• Ensure ongoing training and development
• Manage staffing coverage including weekends and after hours

Management Accountability

• Number of direct reports: 3
• Number of indirect reports: TBA

Qualifications & Experience

Minimum qualification

• Technical Diploma Certification in Electrical, Electronic or Mechanical Engineering or similar

Minimum job-related experience

• 4–6 years leading a business or function in field service installations within banking, fintech, mobile money or payments industry
• Strong operational leadership, problem solving, escalation handling and stakeholder management
• Experience with field service management systems and tools

Certifications

• Information Technology Infrastructure Library (ITIL)
• IT Certification
• OEM Certification
• Driver’s License

Knowledge Requirements

Systems

• Inventory and warehouse management systems
• Device tracking and refurbishment systems

Processes

• Device lifecycle management and refurbishment processes
• Inventory control and stock management
• Reverse logistics and triaging

Products

• Payment devices, POS hardware, and refurbishment components

Compliance & Requirements

• Occupational Health and Safety Act (OHSA)
• Consumer Protection Act (CPA)
• Payment Card Industry Data Security Standard (PCI DSS)

Work Conditions

• Daily travel throughout the region, including remote areas
• May require national travel

Ready to lead field service excellence and drive operational performance in a high-impact environment?