Tech Officer: Jnr Customer Engineer (Fs)

Bcxp; KwaZulu-Natal; On-site; ZAR 167,000 - 234,000; Full time

Job summary

BCXP in South Africa seeks a Field Services Technician to provide routine hardware service and remote diagnostics under supervision, ensuring contract SLAs with clients. The role involves hardware/software installation, CMDB updates, and remote support to colleagues.

Local travel, valid licence, and long hours may be required. Minimum 2 years in hardware solutions within retail settings; relevant certifications (COMPTIA, MCSA/MCSE, LPIC) are advantageous.

Qualifications

• Minimum NQF 4: Grade 12/NQF4 with National Diploma.
• Experience of 2+ years in hardware solutions in retail environments.
• Certifications in CompTIA or Microsoft/Linux platforms preferred.

Responsibilities

• Maintain configuration management system and CMDB.
• Operate and control installed hardware and software.
• Follow installation/removal instructions and verify items per plan.
• Install or remove hardware/software using provided instructions and tools.
• Provide remote assistance to colleagues via remote tools and Remedy.
• Drive service level agreements (SLA) to meet client needs.

Skills

ICT Knowledge

Technology Consulting

Problem solving

Customer Service

Teamwork

Education

NQF4/Grade 12

Tools

COMPTIA

MCSA/MCSE

LPIC 1/2

Linux Administrator

CompTIA Linux+

Job description

Business unit, Department, Reporting

Business Unit: CPS

Department: Field Services

Reports to: Ops Manager: Onsite Operations (M/S6)

Core Description

Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.

Key Deliverables / Primary Functions

• Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
• Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
• Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
• Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed. In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.
• Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards
• Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.
• Diligently drive SLA

Core Functional Skills & Capabilities

ICT Knowledge

Technology Consulting

Problem solving

Customer Service

Teamwork

Core Behavioural Competencies

Working with people

Following instructions & procedures

Applying expertise & Technology

Delivering Results & Meeting customer expectations

Achieving personal work goals & objectives

Culture Match

Job Match

Minimum Qualifications

NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment

Certifications

COMPTIA

Microsoft Systems Associate or Engineer (MCSA or MCSE);

Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements / Employment Condition

Required to travel locally

Drivers Licence and Reliable Vehicle - both required

Ability to work extended /long hours as and when required

Workplace / Physical Requirements

Client Roaming

Billable