Field Service Technician

Daisy Business Solutions; Randburg; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Company vehicle

Work cellphone

Job summary

Daisy Business Solutions is seeking a seasoned Field Service Technician to join a forward-thinking ICT managed services team. You will provide hands-on hardware/software support at client sites and maintain network infrastructure, including Ubiquiti and Sophos environments, with Reyee knowledge a plus.

Responsibilities include configuring VLANs, troubleshooting routing protocols, and supporting Microsoft 365 across server platforms while ensuring accurate documentation and timely service

Qualifications

• Proven field experience with a proactive approach to resolving complex technical issues.
• Solid understanding of network architecture, server environments, and desktop support.
• Fully bilingual in English; Afrikaans skills will be advantageous.
• Certifications such as CompTIA A+, N+, S+ or Microsoft certifications are highly regarded.
• Valid driver’s license for at least 2 years.
• Strong organizational skills with punctuality and administrative diligence.
• Excellent time management and professionalism in client interactions.

Responsibilities

• Provide hands-on hardware and software support for desktops, laptops and servers at client sites.
• Configure and maintain network infra (Ubiquiti, Sophos); Reyee knowledge a plus.
• Implement and troubleshoot VLANs and routing protocols.
• Resolve issues in Microsoft 365 and various server platforms.
• Maintain documentation, job cards and real-time service activity tracking.
• Participate in after-hours standby rotations and overtime as needed.

Skills

Field experience

Network architecture

Desktop support

Documentation & tracking

Time management

Client communication

Fluent in English

Afrikaans advantageous

Education

CompTIA A+

CompTIA Network+

CompTIA Security+

Microsoft certifications

Tools

Ubiquiti

Sophos

Reyee

Microsoft 365

Job description

Join a dynamic team within a forward-thinking organization renowned for its focus on innovative ICT managed services. This is an excellent opportunity for a seasoned Field Service Technician to thrive in a vibrant environment where your technical expertise and professional communication skills are highly valued.

Duties:

• Provide hands-on hardware and software support for desktops, laptops, and servers at client sites
• Configure and maintain network infrastructure including Ubiquiti and Sophos environments, with Reyee knowledge as a plus
• Implement and troubleshoot advanced networking solutions such as VLANs and routing protocols
• Resolve issues within the Microsoft 365 ecosystem and various server platforms
• Maintain accurate documentation, job cards, and real-time tracking of all service activities
• Participate in after-hours standby rotations and work overtime when required to meet client needs

Requirements:

• Proven field experience with a proactive approach to resolving complex technical issues
• Solid understanding of network architecture, server environments, and desktop support
• Fully bilingual in English; Afrikaans skills will be advantageous
• Relevant certifications such as CompTIA A+, N+, S+, or Microsoft certifications are highly regarded
• Valid driver’s license for at least 2 years
• Strong organizational skills with a focus on punctuality and administrative diligence
• Excellent time management and professionalism in client interactions

What We'll Give You:

• Market-related salary (Negotiable)
• Company vehicle
• Work cellphone