Field Service Technician - Remote

Placements24; Midrand; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Fully remote work

Health insurance

Paid time off

Professional development

Job summary

Placements24 is seeking a Field Service Technician to join a fully remote support team spanning Midrand and surrounding regions. You will diagnose and repair complex electromechanical systems remotely, guiding end-users via phone, email, and video conferencing.

Key duties include maintaining detailed diagnostic records, collaborating with engineering for product improvements, and coordinating remote updates to ensure optimal equipment performance.)

Qualifications

• Experience as Field Service Technician or similar technical support role.
• Ability to diagnose and repair electromechanical equipment and understand networking.
• Strong communication skills to explain issues to non-technical users.

Responsibilities

• Conduct remote diagnostics, troubleshooting, and repair of complex electromechanical systems using specialized software.
• Provide technical support to end-users via phone, email, and video conferencing.
• Maintain detailed records of service requests, diagnostics, and resolutions in the CRM system.
• Collaborate with engineering to identify recurring issues and propose improvements.
• Schedule and oversee remote updates and maintenance procedures for optimal equipment performance.

Skills

Field service experience

Electromechanical diagnostics

Remote support

Networking knowledge

Communication skills

Tools

RMM tools

Diagnostic software

Job description

Our client is seeking a dedicated Field Service Technician to join their expanding remote support team, serving clients across Midrand and the surrounding regions. This position is crucial for ensuring the seamless operation and maintenance of specialized equipment, primarily managed and troubleshot through advanced remote diagnostics and virtual support tools. You will be a key player in our client's innovative approach to technical support, providing expert assistance and problem resolution from a remote location, embodying efficiency and technical prowess in a fully remote operational framework.

Key Responsibilities

• Conduct remote diagnostics, troubleshooting, and repair of complex mechanical and electronic systems using specialized software.
• Provide timely and effective technical support to end-users via phone, email, and video conferencing.
• Maintain detailed records of all service requests, diagnostic findings, and resolutions in the company's CRM system.
• Collaborate with the engineering team to identify recurring issues and propose solutions for product improvement.
• Schedule and oversee remote updates and maintenance procedures to ensure optimal equipment performance.

Requirements

• Proven experience as a Field Service Technician or in a similar technical support role.
• Proficiency in diagnosing and repairing electromechanical equipment, with a strong understanding of networking and remote access technologies.
• Excellent communication skills , with the ability to explain technical issues clearly to non-technical users.
• Familiarity with remote monitoring and management (RMM) tools and diagnostic software.
• Ability to work independently and manage a remote schedule effectively.

Benefits

• Competitive annual salary commensurate with experience.
• Opportunity to work fully remotely, offering flexibility and work-life balance.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off and company holidays.
• Access to cutting-edge remote diagnostic tools and continuous professional development programs.