Mid-Level IT Field Technician

Schlemmer; Durban North; Hybrid; ZAR 180,000 - 300,000; Full time

Job summary

Schlemmer in Durban North seeks an experienced IT Field Technician to join its technical support team. The role covers both remote and onsite support, troubleshooting Windows, networking, and Microsoft 365 environments, and working directly with clients.

You will own client support requests, resolve issues efficiently and communicate professionally with clients and management throughout the support process. The ideal candidate has 5+ years in IT and strong networking and security knowledge.

Qualifications

• 5+ years’ IT support/technician experience.
• Experience with IT ticketing systems and client-facing support.
• Strong Windows 10/11 desktop support expertise.
• M365 administration, email, OneDrive and SharePoint experience.
• Networking hardware knowledge including switches, VPN, fibre, wireless.
• Security/firewall awareness and basic IT security practices.

Responsibilities

• Take ownership of IT support calls and resolve issues promptly.
• Provide remote and onsite technical support across client environments.
• Troubleshoot Windows desktops, networking, and connectivity issues.
• Configure networking infrastructure including switches, VPN and wireless.
• Support Microsoft 365 environments and related services.
• Assist with firewall and security solution troubleshooting.
• Support PBX and telephony systems where required.
• Provide clear, professional communication to clients and management.
• Share knowledge and guidance with the team to improve productivity.
• Provide after-hours support when required.

Skills

IT support

Windows troubleshooting

Networking

Microsoft 365

Remote & onsite support

Ticketing systems

Customer communication

Time management

Tools

M365 Admin

SharePoint

OneDrive

PBX systems

Firewall/Security

Job description

Are you an experienced IT Support Technician with strong networking, Microsoft 365 and technical troubleshooting experience?

Our client is looking for a Mid-Level IT Field Technician to join their technical support team in Durban North. This role is ideal for a hands-on IT professional who is confident providing both remote and onsite support, troubleshooting technical issues and working directly with clients.

You will be responsible for taking ownership of client support requests, resolving issues efficiently and ensuring professional communication with both clients and management throughout the support process.

WHAT YOU WILL DO

• Take ownership of IT support calls logged by clients and resolve issues quickly and effectively
• Provide both remote and onsite technical support across client environments
• Troubleshoot Windows desktop, networking, connectivity and general IT issues
• Configure and troubleshoot networking and connectivity infrastructure, including managed switches, fibre, VPN and wireless solutions
• Support Microsoft 365 environments, including M365 administration, email services, OneDrive and SharePoint
• Troubleshoot and support firewall and IT security solutions
• Assist with PBX and telephony systems where required
• Provide technical guidance and share knowledge within the team
• Keep clients and management updated on progress and resolution of support issues
• Communicate professionally with clients, including explaining technical matters in clear, easy-to-understand terms
• Think proactively and identify opportunities to improve productivity for clients and the business
• Provide after-hours support when required

WHAT WE ARE LOOKING FOR

• 5+ years’ experience in an IT Support / IT Technician role
• Experience working with IT ticketing systems
• Strong Windows 10 and 11 desktop support experienceStrong Microsoft 365 knowledge and experience, including M365 Admin, Email Services, OneDrive and SharePoint
• Good knowledge and experience with networking and connectivity hardware/infrastructure
• Experience with managed switches, fibre, VPN and wireless solutions
• Security and Firewall experience required
• Strong troubleshooting, problem-solving and time-management skills
• Excellent client interaction and communication skills
• Ability to explain technical information to both technical and non-technical users
• Ability to work independently as well as within a team
• Own vehicle essential

Advantageous

• Sophos Firewall experience
• Ubiquiti and Ruijie networking experience
• Windows Server 2016+ and server hardware experience
• Active Directory experience
• 3CX or similar PBX experience
• Strong Microsoft Office experience

If you are an experienced IT professional looking for an opportunity to utilise your technical skills in a client-focused environment, we’d love to hear from you.