Field Service Engineer - Refrigeration Systems

Placements24; Durban; Híbrido; ZAR 360 000 - 560 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Service vehicle

Fuel card

Health insurance

Retirement annuity

Training & development

Paid leave

Resumo da oferta

Placements24 is seeking a dedicated Field Service Engineer for commercial refrigeration systems in Durban, KwaZulu-Natal. You will install, maintain, diagnose, and repair walk-ins, display cases, and HVAC components on-site, with occasional office visits for training and meetings.

Applicants should have refrigeration trade certification, strong electrical and diagnostic skills, and a valid driver''s license.

Qualificações

• Experience as Field Service Engineer or Refrigeration Technician for commercial systems.
• Certification in refrigeration, air conditioning, or related trade is essential.
• In-depth knowledge of refrigeration cycles, electrical controls, and troubleshooting techniques.
• Valid driver''s license with a clean driving record.
• Excellent diagnostic and customer service skills.
• Willingness to travel within the Durban region and surrounding areas.

Responsabilidades

• Perform installations, maintenance, and repairs on commercial refrigeration systems (coolers, freezers, display cases, HVAC components).
• Conduct diagnostic assessments to identify root causes of malfunctions.
• Execute complex repairs/replacements of compressors, evaporators, condensers, and control boards.
• Implement scheduled preventative maintenance programs.
• Provide technical guidance to clients on operation and care of equipment.
• Maintain detailed service records using the company''s service management software.
• Adhere to safety protocols and environmental regulations during service calls.
• Respond promptly to emergency service requests to minimize downtime.
• Manage inventory of parts/tools in the service vehicle.
• Collaborate with customer support to resolve client issues.

Conhecimentos

Field service

Refrigeration

Electrical troubleshooting

Customer service

Diagnostic skills

Formação académica

Refrigeration certification

Trade qualification

HVAC certification

Ferramentas

Service management software

Descrição da oferta de emprego

About the Role

Our client, a leading provider of commercial refrigeration and cooling solutions, is looking for a dedicated Field Service Engineer to join their dynamic team based in Durban, KwaZulu-Natal . This role is critical in ensuring the optimal performance and longevity of refrigeration systems for a diverse clientele across various industries, including retail, hospitality, and healthcare. The successful candidate will be responsible for performing on-site installations, preventative maintenance, troubleshooting, and repairs of advanced refrigeration units and associated equipment. This position requires a blend of technical expertise in refrigeration mechanics and electrical systems, combined with excellent customer service skills. While the role is primarily field-based, occasional visits to the regional office for training, team meetings, or complex case reviews will require flexibility. You will be the face of the company to many clients, building strong relationships and ensuring their satisfaction with our cutting-edge solutions. Your proactive approach to maintenance and problem-solving will be key to minimizing operational disruptions for our valued customers and upholding our reputation for excellence in service delivery.

Key Responsibilities

• Perform installations, maintenance, and repairs on a wide range of commercial refrigeration systems, including walk-in coolers, freezers, display cases, and HVAC components.
• Conduct thorough diagnostic assessments to identify the root cause of equipment malfunctions.
• Execute complex repairs and replacements of refrigeration components such as compressors, evaporators, condensers, and control boards.
• Implement scheduled preventative maintenance programs to ensure optimal system performance and prevent costly breakdowns.
• Provide technical support and guidance to clients on the proper operation and care of their refrigeration equipment.
• Maintain detailed service records, including work performed, parts used, and time spent, using the company's service management software.
• Adhere strictly to all safety protocols, environmental regulations, and company policies during service calls.
• Respond promptly to emergency service requests to minimize downtime for critical refrigeration needs.
• Manage inventory of parts and tools within your service vehicle.
• Collaborate with the customer support team to ensure effective resolution of client issues.

Requirements

• Proven experience as a Field Service Engineer or Refrigeration Technician with a strong track record in commercial systems.
• Certification or qualification in refrigeration, air conditioning, or a related trade is essential.
• In-depth knowledge of refrigeration cycles, electrical controls, and troubleshooting techniques.
• Familiarity with various types of refrigerants and EPA regulations.
• Ability to read and interpret technical manuals, schematics, and blueprints.
• Excellent diagnostic and problem-solving skills.
• Strong mechanical and electrical aptitude.
• Valid driver's license with a clean driving record.
• Exceptional customer service and communication skills.
• Ability to work independently, manage time effectively, and handle a demanding schedule.
• Willingness to travel within the Durban region and surrounding areas.

Benefits

• Competitive remuneration package reflective of your skills and experience.
• Company-provided service vehicle, fuel card, and mobile phone.
• Health insurance benefits and contribution to a retirement annuity.
• Opportunities for ongoing training and professional development in the latest refrigeration technologies.
• A supportive team environment and a company culture that values its employees.
• Paid leave and public holiday benefits.
• Potential for career advancement within a growing organization.