About the Role
Our client, a leading manufacturer of heavy-duty mining equipment, is seeking an experienced and highly motivated Mechanical Field Service Engineer to join their team based in Bloemfontein, Free State . This crucial role involves providing expert on-site technical support, maintenance, and repair services for complex mining machinery. You will be the primary technical point of contact for clients, diagnosing and resolving mechanical issues to ensure minimal downtime and optimal equipment performance. The position requires extensive travel to client sites within the region and demands a hands‑on approach to problem‑solving in challenging environments. If you have a strong background in mechanical engineering, particularly with large-scale industrial or mining equipment, this field‑based role offers significant challenges and rewards.
Key Responsibilities
- Perform on‑site inspections, diagnostics, and repairs of mechanical systems on mining equipment, including hydraulic, pneumatic, and power transmission systems.
- Troubleshoot complex mechanical failures and implement effective solutions to restore equipment functionality.
- Conduct preventative maintenance and routine servicing according to manufacturer specifications.
- Install, commission, and test new equipment at client sites.
- Provide technical training and guidance to client maintenance personnel.
- Respond promptly to service calls and ensure customer satisfaction.
- Maintain detailed service reports, documenting all work performed, parts used, and recommendations.
- Adhere to all safety regulations and site‑specific protocols during field service operations.
- Manage service tools, spare parts inventory, and company vehicle effectively.
- Liaise with the internal engineering and support teams to elevate complex technical issues and provide feedback for product improvement.
Requirements
- Trade Qualification (e.g., Mechanical Fitter/Technician) or a Bachelor's degree in Mechanical Engineering or a related field.
- Minimum of 5 years of hands‑on experience as a Field Service Engineer, preferably in the mining, heavy equipment, or industrial machinery sectors.
- Proven expertise in diagnosing and repairing mechanical systems, including hydraulics, pneumatics, and drivetrains.
- Strong understanding of heavy machinery components and their functions.
- Ability to read and interpret mechanical drawings, schematics, and service manuals.
- Excellent problem‑solving skills and the ability to work independently under pressure.
- Strong customer service and communication skills.
- Willingness to travel extensively within the Bloemfontein, Free State region and potentially beyond.
- Valid driver's license and ability to obtain necessary site access permits.
- Proficiency in basic computer applications for reporting.
Benefits
- Competitive salary and performance‑based bonuses.
- Company vehicle, fuel card, and accommodation allowance for travel.
- Comprehensive medical and retirement benefits.
- Extensive training on new equipment and technologies.
- Opportunity to work with leading‑edge mining machinery.
- Career advancement opportunities within a reputable global company.
- Supportive team environment and access to technical resources.