Remote Technical Service Coordinator

Placements24; Upington; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Fully remote work

Competitive salary

Health benefits

Professional development

Job summary

Placements24 is seeking a Remote Technical Service Coordinator to organize and streamline our service operations from a remote location in South Africa. You will coordinate field technicians, manage schedules, log and close service requests, and act as the main point of contact for clients.

The role requires strong organization, exceptional communication, and the ability to work independently in a fast-paced environment, with emphasis on dispatch efficiency and customer satisfaction.

Qualifications

• Experience in a coordination, dispatching, or service management role.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent written and verbal communication.
• Proficiency with service management software and CRM systems.
• Ability to work remotely and manage time effectively.

Responsibilities

• Coordinate and schedule field service technicians for installation, maintenance, and repair activities based on location, skill, and urgency.
• Act as the primary point of contact for field technicians, providing job details and support.
• Manage and update the service ticketing system, logging, tracking, and closing requests.
• Communicate with clients regarding appointments, delays, and resolution status.
• Monitor service performance metrics and identify areas for dispatch efficiency improvements.
• Prepare reports on operations, technician productivity, and client feedback.

Skills

Coordination

Dispatching

Customer service

Time management

CRM software

Tools

CRM systems

Service management software

Job description

About the Role

Our client is seeking an organized and proactive Remote Technical Service Coordinator to manage and streamline their technical service operations from a remote location. This pivotal role involves coordinating field technicians, managing service schedules, and ensuring timely resolution of client issues. You will be the central point of contact for service-related communications, leveraging technology to optimize dispatching, track service requests, and maintain high levels of customer satisfaction. This position requires excellent organizational skills, strong communication abilities, and the capacity to manage complex logistics in a fast-paced, remote environment, supporting critical installation and maintenance services.

Key Responsibilities

• Coordinate and schedule field service technicians for installation, maintenance, and repair activities based on geographical location, skill set, and urgency.
• Act as the primary point of contact for field technicians, providing them with job details, technical assistance, and support.
• Manage and update the service ticketing system, ensuring all service requests are accurately logged, tracked, and closed.
• Communicate effectively with clients regarding service appointments, potential delays, and issue resolution status.
• Monitor service performance metrics and identify areas for improvement in dispatching efficiency and response times.
• Prepare reports on service operations, technician productivity, and client feedback for management review.

Requirements

• Proven experience in a coordination, dispatching, or service management role, preferably within the Installation & Maintenance industry.
• Strong organizational skills with the ability to manage multiple priorities and tasks simultaneously.
• Excellent communication and interpersonal skills, both written and verbal.
• Proficiency with service management software, CRM systems, and standard office applications.
• Ability to work effectively in a remote setting, demonstrating self-discipline and time management skills.
• A proactive approach to problem-solving and a commitment to providing exceptional customer service are essential.

Benefits

• Competitive salary and potential for performance bonuses.
• Fully remote work arrangement offering flexibility and work-life balance.
• Opportunities for professional development in service operations management.
• Comprehensive health and wellness benefits.
• A dynamic and collaborative virtual team environment supporting a critical operational function.