Remote Technical Coordinator

Placements24; Upington; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Fully remote position

Company tools provided

Job summary

Placements24 seeks a proactive Remote Technical Coordinator to manage and facilitate technical support operations from a fully remote setting. You will coordinate between clients, field technicians, and internal teams to resolve technical challenges and ensure service levels are met.

The ideal candidate has proven experience in technical coordination or dispatch, strong organizational skills, and proficiency with CRM systems for tracking requests and progress.

Qualifications

• Proven experience in a technical coordination, dispatch, or support role.
• Familiarity with technical support processes and installation/maintenance workflows.
• Excellent organizational and time management skills.
• Strong communication and interpersonal abilities for effective coordination.
• Proficiency in using CRM software and scheduling/communication tools.
• Ability to work independently in a remote environment.

Responsibilities

• Coordinate and schedule field technician assignments for installations, maintenance, and repairs.
• Serve as the primary point of contact for clients regarding service requests and updates.
• Monitor the progress of technical tasks and ensure timely completion according to service agreements.
• Maintain accurate records of service requests, technician activities, and resolution status in the CRM system.
• Communicate effectively with clients and internal teams to provide status updates and resolve issues.
• Identify trends in technical issues and escalate recurring problems to management for review.

Skills

Technical coordination

Dispatch

Support experience

Time management

Communication

Tools

CRM software

Scheduling tools

Job description

About the Role

Our client is seeking a proactive and organized Remote Technical Coordinator to manage and facilitate technical support operations from Mahikeng, North West . This fully remote role is critical for ensuring that our technical support resources are effectively deployed and that client issues are addressed in a timely and efficient manner. You will act as a central point of contact, coordinating between clients, field technicians, and internal support teams to resolve technical challenges. This position is ideal for an individual with strong organizational skills and a good understanding of technical service processes.

Key Responsibilities

• Coordinate and schedule field technician assignments for installations, maintenance, and repairs.
• Serve as the primary point of contact for clients regarding service requests and updates.
• Monitor the progress of technical tasks and ensure timely completion according to service agreements.
• Maintain accurate records of service requests, technician activities, and resolution status in the CRM system.
• Communicate effectively with clients and internal teams to provide status updates and resolve issues.
• Identify trends in technical issues and escalatest recurring problems to management for review.

Requirements

• Proven experience in a technical coordination , dispatch, or support role.
• Familiarity with technical support processes and equipment installation/maintenance workflows.
• Excellent organizational and time management skills.
• Strong communication and interpersonal abilities for effective coordination.
• Proficiency in using CRM software and other relevant scheduling and communication tools.
• Ability to work independently and manage tasks effectively in a remote environment.

Benefits

• Competitive monthly salary and potential for performance-based recognition.
• Fully remote position offering unparalleled flexibility and work-life balance.
• Company-provided software and communication tools.
• Opportunities for professional development in service management and coordination.
• A supportive virtual team environment focused on collaboration and efficiency.