Field Operations Specialist - Remote

Placements24; South Africa; Remote; ZAR 500,000 - 800,000; Full time

Benefits offered by this job

Remote work from home

Training on proprietary technologies

Career growth opportunities

Advanced remote management platforms

Job summary

Placements24 is seeking a dedicated Field Operations Specialist for our remote team to oversee deployment, configuration, and maintenance of networking hardware and software across client sites.

You will guide field technicians remotely, use monitoring tools to ensure performance, and document configurations and troubleshooting steps.

A minimum of 4 years in network operations, experience with routers/switches/firewalls, remote access tools, and CCNA or equivalent certification being advantageous.

Qualifications

• Minimum 4 years in network operations or related technical role with remote management experience.
• Experience with routers, switches, and firewalls and common networking protocols.
• Proficiency with remote access tools, monitoring software, and ticketing systems.

Responsibilities

• Remotely manage and coordinate field technician activities for network installations and maintenance.
• Provide expert remote guidance for hardware configuration, software deployment, and network troubleshooting.
• Utilize remote monitoring tools to track network performance and implement proactive solutions.
• Develop and maintain documentation for network configurations, deployment procedures, and troubleshooting guides.
• Liaise with clients and internal teams to schedule service calls, report progress, and resolve queries.
• Oversee inventory and dispatch of networking equipment to field technicians as required.
• Conduct remote quality assurance checks on completed installations and configurations.
• Stay updated on latest networking technologies and best practices to enhance service delivery.

Skills

Remote management

Network hardware

Monitoring tools

Ticketing systems

CCNA

Communication

Problem solving

Project management

Remote work

Home office

Education

CCNA certification

Tools

Remote access tools

Network monitoring software

Job description

About the Role

Our client, a rapidly expanding provider of specialized network infrastructure solutions, is actively seeking a dedicated and proactive Field Operations Specialist to join their entirely remote team. This crucial role will involve overseeing the remote deployment, configuration, and maintenance of advanced networking hardware and software across diverse client sites. You will act as a primary remote point of contact for field technicians, guiding them through complex installation processes and troubleshooting any emerging technical challenges. As a key member of our client's remote operations division, you will leverage state-of-the-art remote monitoring and management tools to ensure seamless network performance and high availability for all connected systems. This is a unique opportunity to contribute your expertise in a flexible, work-from-home capacity, driving operational excellence and client satisfaction. The successful candidate will possess a strong technical aptitude, excellent communication abilities, and a commitment to delivering exceptional service in a distributed operational model. This role emphasizes proactive problem identification and resolution within a collaborative, remote-first framework.

Key Responsibilities

• Remotely manage and coordinate field technician activities for network infrastructure installations and maintenance.
• Provide expert remote technical guidance and support for hardware configuration, software deployment, and network troubleshooting.
• Utilize remote monitoring tools to track network performance, identify potential issues, and implement proactive solutions.
• Develop and maintain comprehensive documentation for network configurations, deployment procedures, and troubleshooting guides.
• Liaise with clients and internal teams to schedule service calls, report on progress, and resolve service-related queries.
• Oversee the inventory and dispatch of networking equipment and tools to field technicians as required.
• Conduct remote quality assurance checks on completed installations and configurations.
• Stay updated on the latest networking technologies and best practices to enhance service delivery.

Requirements

• A minimum of 4 years of experience in network operations, field service, or a related technical role, with a focus on remote management and support.
• Demonstrable experience with network hardware (routers, switches, firewalls) and common networking protocols.
• Proficiency in using remote access tools, network monitoring software, and ticketing systems.
• Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex network issues remotely.
• Excellent communication and coordination skills, capable of effectively guiding field teams and interacting with clients.
• Ability to manage multiple projects simultaneously and work effectively under pressure in a remote setting.
• A relevant certification such as CCNA or equivalent technical qualification is advantageous.
• Must have a stable internet connection and a suitable home office environment.

Benefits

• Our client provides a competitive compensation package, extensive training on their proprietary technologies, and significant opportunities for career growth within their expanding remote operations department.
• Employees enjoy the flexibility of working from home, access to advanced remote management platforms, and the chance to be part of a supportive and innovative team.
• This role offers the autonomy to manage your workload effectively and contribute directly to the company's success in delivering reliable network solutions.
• You will be empowered to make decisions and drive efficiency in a challenging yet rewarding remote work environment.