Field Operations & Client Growth Manager

Smallon; Oos-Kaap; On-site; ZAR 850,000 - 1,100,000; Full time

Job summary

Smollan is seeking a Field Area Manager to lead field operations across regions, uphold client satisfaction, and drive sales performance. You will oversee audits, compliance, team leadership, and reporting to senior management.

Responsibilities include developing client strategies, mentoring Team Leaders, ensuring regulatory compliance, and addressing operational challenges to deliver consistent, high-quality service.

Qualifications

• 5-8 years in Financial Services, with customer service and field sales.
• Proven ability to achieve customer satisfaction and resolve client issues.
• Experience overseeing staff management functions.

Responsibilities

• Develop and execute strategies to generate new business and maintain client relationships.
• Lead and mentor a team of Team Leaders, agents, and compliance personnel.
• Ensure compliance with regulations, company policies, and legal standards.
• Regularly report regional sales performance and client activities to senior management.
• Oversee day-to-day field operations and address operational challenges.

Skills

Attention to detail

Administration skills

Communication skills (verbal & written

Report writing skills

Computer literacy

Process and technology management

Education

Matric/Grade 12 (NQF4)

Diploma or Degree in relevant field

(RE) qualification advantageous

Job description

Smollan is seeking a Field Area Manager to lead field operations across regions, uphold client satisfaction, and drive sales performance. You will oversee audits, compliance, team leadership, and reporting to senior management.

Responsibilities include developing client strategies, mentoring Team Leaders, ensuring regulatory compliance, and addressing operational challenges to deliver consistent, high-quality service.