Field Operations Manager – Sales & Compliance

Smallon; Wes-Kaap; Vor Ort; ZAR 600.000 - 900.000; Vollzeit

Zusammenfassung

Smollan in South Africa seeks a Field Area Manager to oversee field operations, audits, compliance, and service delivery across regions. You will manage a team, drive sales standards, and report to senior management.

The role demands strong leadership, client-focus, and process discipline. The position requires 5–8 years in financial services or customer-facing environments, plus a track record of achieving customer satisfaction, staff management, and issue resolution.

Qualifikationen

• Matric/Grade 12 (NQF4) is required.
• Diploma or Degree in a relevant field is preferred.
• (RE) qualification is advantageous.

Aufgaben

• Develop and execute strategies to generate new business and maintain existing client relationships.
• Proactively hunt for new clients while ensuring high levels of customer satisfaction. Manage the client lifecycle, ensuring client needs are consistently met with quality solutions.
• Foster strong, long-term relationships with stakeholders to maximize regional growth and performance.
• Lead, mentor, and develop a high-performing team of Team Leaders, agents, and compliance personnel.
• Set clear targets and KPIs for the team, ensuring alignment with broader company goals. Conduct performance reviews and provide ongoing feedback to foster growth and ensure targets are met.
• Provide coaching and guidance to help team members achieve personal and professional goals.
• Ensure that all team members adhere to industry regulations, company policies, and legal standards.
• Monitor and manage compliance-related activities within the region, addressing any discrepancies or concerns promptly.
• Collaborate with compliance agents/leaders to ensure all procedures are followed.
• Regularly report on regional sales performance, team metrics, and client activities. Analyze trends in sales, client interactions, and market conditions to provide updates to senior management on the overall performance, identifying areas for improvement and potential risks.
• Oversee day-to-day operations in the field, ensuring teams are working effectively and efficiently.
• Identify and address operational challenges that may impact sales or service delivery.
• Ensure operational excellence in all regions under management, promoting a consistent, high-quality service offering.

Kenntnisse

Attention to detail

Process and technology management

Administration skills

Computer literacy

Report writing skills

Communication skills

Ausbildung

Matric/Grade 12 (NQF4)

Diploma or Degree in relevant field

(RE) qualification advantageous

Jobbeschreibung

Smollan in South Africa seeks a Field Area Manager to oversee field operations, audits, compliance, and service delivery across regions. You will manage a team, drive sales standards, and report to senior management.

The role demands strong leadership, client-focus, and process discipline. The position requires 5–8 years in financial services or customer-facing environments, plus a track record of achieving customer satisfaction, staff management, and issue resolution.