Field Operations & Client Growth Lead

Smollan; Worcester; On-site; ZAR 650,000 - 900,000; Full time

Job summary

Smollan in Worcester, South Africa seeks a Field Area Manager to drive efficient field operations, oversee audits, compliance, and document management, and uphold top customer service and sales standards.

You will lead a team of Team Leaders, agents, and compliance personnel, set KPIs, report to senior management, resolve client issues, and push regional growth while ensuring consistent quality across regions.

Qualifications

• Matric/Grade 12 (NQF4) is required.
• Diploma or Degree in a relevant field is preferred.
• (RE) qualification is advantageous.

Responsibilities

• Oversee field operations and manage a team of team leaders, agents and compliance personnel.
• Develop and execute strategies to generate new business and manage client relationships.
• Monitor compliance with regulations and company policies.
• Report on regional sales performance and team metrics to senior management.
• Identify operational challenges and drive service delivery excellence.

Skills

Attention to detail

Process and technology management

Administration skills

Computer literacy

Report writing skills

Communication skills

Education

Matric/Grade 12 (NQF4)

Diploma or Degree in relevant field

(RE) qualification advantageous

Job description

Smollan in Worcester, South Africa seeks a Field Area Manager to drive efficient field operations, oversee audits, compliance, and document management, and uphold top customer service and sales standards.

You will lead a team of Team Leaders, agents, and compliance personnel, set KPIs, report to senior management, resolve client issues, and push regional growth while ensuring consistent quality across regions.