IT Support Technician

Power Group; Wes-Kaap; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Power Group in Cape Town seeks an IT Support Technician to provide first- and second-line support for users at head office and construction sites. The role covers on-site and remote support, asset management, and ongoing maintenance of Windows devices and Microsoft 365 services.

The ideal candidate will have 3+ years in IT support, strong AD and networking knowledge, and certifications. A driver’s license and willingness to travel to sites are required.

Qualifications

• Matric with NCV/N6 in Information Technology or related field.
• Experience in IT support or systems administration with Windows, M365 and business apps.

Responsibilities

• Provide first- and second-line IT support on-site and remotely, resolving helpdesk tickets within agreed service levels and confirming resolution with users.
• Install, configure and maintain Windows desktops, laptops, printers, mobile devices and peripherals and troubleshoot hardware, software, network and connectivity issues across office buildings and construction sites.
• Assist and train users on Microsoft 365, Teams and business applications.
• Manage user accounts, passwords, mailboxes, permissions and access in Active Directory and Microsoft 365, support device security and report IT incidents and vulnerabilities promptly.
• Keep accurate IT hardware, software and licence records and conduct regular asset and stock audits and physical checks.
• Document procedures, fixes and changes and suggest process improvements.

Skills

Active Directory

Networking

Helpdesk software

Microsoft 365

Windows support

Asset management

Education

Matric with NCV/N6 in IT

National Diploma in Information Technology

Certifications: CompTIA A+/Network+ or CCNA

Tools

Microsoft 365 Admin

Azure

Ticketing system

Job description

We are a leading Group of Companies in the Construction and Building industry, committed to equitable employment in the workplace.

IT Support Technician

This position is based in Blackheath, Cape Town.

We are seeking a suitably qualified IT Support Technician to join our team. The successful candidate will provide first- and second-line technical support to users at our head office and construction sites.

Main Responsibilities:

• Provide first- and second-line support on-site and remotely, resolving helpdesk tickets within agreed service levels and confirming resolution with users.
  
• Install, configure and maintain Windows desktops, laptops, printers, mobile devices and peripherals and troubleshoot hardware, software, network and connectivity issues across office buildings and construction sites.
  
• Assist and train users on Microsoft 365, Teams and business applications.
  
• Manage user accounts, passwords, mailboxes, permissions and access in Active Directory and Microsoft 365, support device security and report IT incidents and vulnerabilities promptly.
• Keep accurate IT hardware, software and licence records and conduct regular asset and stock audits and physical checks.
• Document procedures, fixes and changes and suggest process improvements.

Education and Experience:

• Matric with NCV/N6 qualification in Information Technology or a related field.
• At least 3 years' experience in IT support or systems administration, supporting Microsoft Windows, Microsoft 365 and business applications.
• Experience with Active Directory user administration, networking fundamentals (LAN/WAN, switching, VLANs), helpdesk/ticketing systems and IT asset and support records.
  

Requirements:

• Valid driver's licence, own reliable transport and willingness to travel to project sites
• Strong communication, problem-solving and organisational skills and the ability to work both independently and in a team.

Added advantage:

• National Diploma in Information Technology, Computer Systems or a related field and current certifications such as CompTIA A+/Network+, Microsoft 365 or Azure role-based certifications or CCNA.
  
• IT support experience in a construction, engineering or multi-site environment and knowledge of IP telephony.
  

Preference will be given to candidates from the designated groups as in line with the company's employment equity targets.

Please consider your application as unsuccessful if you have not been contacted within 30 days of the closing date.