Fashion Customer Support Pro — UK Shifts

Custom Connect; Durban; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Custom Connect, a premium fashion brand, is seeking a Customer Support Representative for a temporary 4 to 12 week assignment in Durban area, with options at Mount Edgecombe or Musgrave. You’ll handle live chat and email, helping customers with queries, orders, and returns, while upholding a warm, fashion-forward tone.The role requires strong written English, empathy, and the ability to multitask in a fast-paced, digitally driven environment. UK-aligned shifts including weekends are available.

Qualifications

• Excellent written English communication skills.
• Friendly, professional, and customer-focused attitude.
• Strong multitasking and problem-solving ability.
• Comfortable handling live chat and email support.
• Digitally savvy and confident using multiple systems.
• Emotionally intelligent with strong customer empathy.
• Adaptable, coachable and calm under pressure.
• Reliable, punctual and accountable.
• Available to work UK-aligned shifts, including weekends.

Responsibilities

• Represent the brand across live chat and email support channels.
• Assist customers with product queries, orders, delivery updates, returns and general support.
• Maintain a premium brand experience in every interaction.

Skills

Written English

Customer-focused

Multitasking

Live chat & email support

Digital literacy

Emotional intelligence

Calm under pressure

Reliability & punctuality

UK shifts availability

Tools

Zendesk

Job description

Custom Connect, a premium fashion brand, is seeking a Customer Support Representative for a temporary 4 to 12 week assignment in Durban area, with options at Mount Edgecombe or Musgrave. You’ll handle live chat and email, helping customers with queries, orders, and returns, while upholding a warm, fashion-forward tone.The role requires strong written English, empathy, and the ability to multitask in a fast-paced, digitally driven environment. UK-aligned shifts including weekends are available.