Customer Support Representative – International Fashion Brand (Temporary Placement)

Custom Connect; Durban; Sur place; ZAR 134 000 - 201 000; Plein temps

Résumé du poste

Custom Connect, a premium fashion brand, is seeking a Customer Support Representative for a temporary 4 to 12 week assignment in Durban area, with options at Mount Edgecombe or Musgrave. You’ll handle live chat and email, helping customers with queries, orders, and returns, while upholding a warm, fashion-forward tone.The role requires strong written English, empathy, and the ability to multitask in a fast-paced, digitally driven environment. UK-aligned shifts including weekends are available.

Qualifications

• Excellent written English communication skills.
• Friendly, professional, and customer-focused attitude.
• Strong multitasking and problem-solving ability.
• Comfortable handling live chat and email support.
• Digitally savvy and confident using multiple systems.
• Emotionally intelligent with strong customer empathy.
• Adaptable, coachable and calm under pressure.
• Reliable, punctual and accountable.
• Available to work UK-aligned shifts, including weekends.

Responsabilités

• Represent the brand across live chat and email support channels.
• Assist customers with product queries, orders, delivery updates, returns and general support.
• Maintain a premium brand experience in every interaction.

Connaissances

Written English

Customer-focused

Multitasking

Live chat & email support

Digital literacy

Emotional intelligence

Calm under pressure

Reliability & punctuality

UK shifts availability

Outils

Zendesk

Description du poste

Temporary Job Opportunity!

We are looking for emotionally intelligent, digitally fluent, and customer-focused individuals to join our Customer Support team. In this role, you’ll represent the brand across live chat and email support channels, helping customers with confidence, empathy, and professionalism while maintaining a warm and fashion-aware tone.

About the Role

As a Customer Support Representative, you’ll play a key role in creating exceptional customer experiences. You’ll assist customers with product queries, orders, delivery updates, returns, and general support while ensuring every interaction reflects the premium Fashion brand experience.

This is a fast-paced, digitally driven environment requiring strong written communication, multitasking ability, and a genuine passion for customer service.

Campaign Details

• Premium Fashion Brand


• Temporary Position: 4 to 12 weeks


• Competitive Basic Salary


• Location: Mount Edgecombe (23a Flanders Dr, Mount Edgecombe, Durban, 4001) OR Musgrave (14 Silverton Road, Musgrave, Berea, Durban, 4001)

What We’re Looking For

• Excellent written English communication skills


• Friendly, professional, and customer-focused attitude


• Strong multitasking and problem-solving ability


• Comfortable handling live chat and email support


• Digitally savvy and confident using multiple systems


• Emotionally intelligent with strong customer empathy


• Adaptable, coachable, and calm under pressure


• Reliable, punctual, and accountable


• Available to work UK-aligned shifts, including weekends


• Experience in fashion, e-commerce, Zendesk, or customer support is advantageous

Why Join Us?

• Be part of a premium fashion brand with a strong customer-first culture


• Work in a collaborative and supportive environment


• Gain valuable experience in fashion e-commerce and digital customer service


• Opportunities for growth, learning, and development

If you’re fashion-conscious, digitally savvy, and ready to grow your customer service career — this opportunity is for you.